Senior AI Engineer (10+ years) to design, test, and optimize AI-driven quality monitoring solutions using Large Language Models, Snowflake, and Power BI Our transportation client is seeking a

Senior AI Engineer (10+ years) to design, test, and optimize AI-driven quality monitoring solutions using Large Language Models, Snowflake, and Power BI

Join a high-impact initiative focused on building AI-powered quality monitoring capabilities for Contact Centre operations within a consumer business environment. This role will design and optimize prompt engineering solutions, AI evaluation frameworks, and validation processes using Genesys transcript data, Snowflake, and Power BI. The project focuses on scalable and data-driven assessments that improve evaluation coverage and operational insights for Quality Managers.

The resource will work closely with business and technology stakeholders to refine AI assessments through iterative testing and governance-aligned model evaluation.

Must Haves

10+ years delivering

AI Engineering solutions using

Large Language Models and custom prompt engineering

Development of

AI evaluation frameworks , benchmarking methodologies, test datasets, and validation processes

Hands-on work with

Python ,

SQL , and enterprise data platforms including Snowflake

Work with unstructured conversational data including call transcripts, chat interactions, or customer conversations

Education related to AI Development or a comparable technical discipline

Nice to Have

Experience in Contact Centre, Customer Experience, Quality Assurance, or Speech Analytics environments

Experience developing agent scoring, quality monitoring, sentiment analysis, or conversation intelligence solutions

Experience with Power BI or comparable enterprise visualization tools

Experience evaluating solutions across different languages, particularly English and French





Experience with Retrieval-Augmented Generation architectures

Responsibilities

Design and optimize custom prompts that assess Contact Centre interactions against defined quality standards

Translate business requirements and quality scorecards into structured AI evaluation criteria

Develop test datasets, benchmarks, and validation methods to measure prompt accuracy, consistency, and reliability

Compare prompting approaches and AI models to optimize quality, scalability, latency, and cost

Validate AI-generated assessments against human Quality Manager evaluations

Integrate AI-generated outputs with Snowflake-based data and analytics workflows

Document prompt designs, evaluation results, governance requirements, and technical decisions

Our transportation client is seeking a

Senior AI Engineer (10+ years) to design, test, and optimize AI-driven quality monitoring solutions using Large Language Models, Snowflake, and Power BI

Join a high-impact initiative focused on building AI-powered quality monitoring capabilities for Contact Centre operations within a consumer business setting. This role will design and optimize prompt engineering solutions, AI evaluation frameworks, and validation processes using Genesys transcript data, Snowflake, and Power BI. The project focuses on scalable and data-driven assessments that improve evaluation coverage and operational insights for Quality Managers.





The resource will work closely with business and technology stakeholders to refine AI assessments through iterative testing and governance-aligned model evaluation.

Contract, Calgary, Hybrid, Working Hours: MST

Must Haves

10+ years delivering

AI Engineering solutions using

Large Language Models and custom prompt engineering

Development of

AI evaluation frameworks , benchmarking methodologies, test datasets, and validation processes

Hands-on work with

Python ,

SQL , and enterprise data platforms including Snowflake

Work with unstructured conversational data including call transcripts, chat interactions, or customer conversations

Education related to AI Development or a comparable technical discipline

Nice to Have

Experience in Contact Centre, Customer Experience, Quality Assurance, or Speech Analytics environments

Experience developing agent scoring, quality monitoring, sentiment analysis, or conversation intelligence solutions

Experience with Power BI or comparable enterprise visualization tools

Experience evaluating solutions across different languages, particularly English and French

Experience with Retrieval-Augmented Generation architectures

Responsibilities

Design and optimize custom prompts that assess Contact Centre interactions against defined quality standards

Translate business requirements and quality scorecards into structured AI evaluation criteria

Develop test datasets, benchmarks, and validation methods to measure prompt accuracy, consistency, and reliability

Compare prompting approaches and AI models to optimize quality, scalability, latency, and cost

Validate AI-generated assessments against human Quality Manager evaluations

Integrate AI-generated outputs with Snowflake-based data and analytics workflows

Document prompt designs, evaluation results, governance requirements, and technical decisions

Disclaimer

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

📌 Senior AI Engineer (10+ years) to design, test, and optimize AI-driven quality monitoring solutions (Calgary)
🏢 S.i. Systems
📍 Calgary