Who you are

- 10–15 years of software engineering experience, with 4–7 years in engineering management roles

- Deep technical expertise in distributed systems, APIs, and systems design

- Proven experience leading teams in regulated domains such as fintech, payments, or lending

- Demonstrated ability to define and deliver complex technical strategies that align with business goals

- Strong track record of building high-performing teams and mentoring engineering leaders

- Excellent communication and cross-functional collaboration skills

- Experience building technology in fintech, lending, payments, servicing, or another regulated environment

- 7+ years of engineering management experience

- Experience leading both product and platform-oriented engineering teams

- Strong product judgment and the ability to connect technical decisions to business outcomes

- Experience modernizing or evolving complex technical platforms while continuing to deliver customer-facing features

- Experience partnering closely with Product, Design, Operations, Risk, or other business functions

- Familiarity with applying AI or automation to customer experiences, internal workflows, or operational systems

What the job involves

- Upstart’s Servicing teams play a critical role in supporting our borrowers throughout the life of their loan

- They are responsible for helping ensure every borrower has a smooth, transparent, and empathetic experience—from the moment their loan is funded through final repayment

- Servicing also plays an important role in Upstart’s financial performance

- By proactively preventing delinquency, managing operational costs, and continuously improving our servicing platform,



they help protect both our borrowers and the business

- This is where empathy meets execution—and where every interaction is an opportunity to build trust

- As the Senior Engineering Manager at Upstart, you will lead a team of 12+ engineers across two engineering squads, partnering closely with Product, Risk, and Operations to translate business needs into resilient, scalable technical solutions

- This role reports to a Senior Director of Engineering and focuses on driving architectural clarity, developing high-performing teams, and building systems that balance speed, reliability, and compliance

- Lead and develop multiple engineering teams responsible for critical Servicing products

- Define and execute multi-quarter technical and engineering strategies aligned with Servicing and company priorities

- Partner with Product and cross-functional leaders to translate borrower and business needs into scalable technical solutions

- Drive architectural clarity and justified technical decisioning across complex systems

- Build a culture of ownership, execution, collaboration, and operational excellence

- Hire, coach, and develop engineers and emerging engineering leaders

- Establish clear visibility into technical priorities, delivery risks, trade-offs, and roadmap execution

Benefits

- Comprehensive health plans
- 401k Plan

- Annual wellness reimbursement

- Disability insurance

- Generous vacation policy

- Adaptable time off

- Parental leave
- Family forming benefits through Carrot

- Technology equipment budget

- Personal development budget
- Various clubs and extracurricular activities

- Catered lunches
- Fully stocked micro-kitchen

📌 Senior Engineering Manager (Canada)
🏢 Upstart
📍 Canada