Russell Tobin & Associates is hiring on behalf of one of its esteemed clients.

Job Title: Service Desk Analyst

Duration: 36+ Months

Pay Rate: $40 - $45/hr [CAD]

Education and Certifications

- University degree, college diploma or recognized certification in information technology from a recognized institution.

Language

- Bilingual(French and English)

Key Responsibilities:

- Prepare, configure, and deploy Windows 11 laptops in accordance with Microsoft Managed Desktop (MMD) standards, including Autopilot enrollment and configuration profile implementation.

- Install, configure, and validate laptops, docking stations, monitors, and peripheral devices at user workstations or designated staging locations.

- Perform user data migration activities, including the backup and transfer of user profiles, settings, and data from legacy devices using approved tools and procedures.

- Maintain accurate asset inventory records in ServiceNow, including device assignment, status updates, and lifecycle management information.

- Provide onsite and remote deployment support, including user onboarding, login assistance, issue resolution, and basic technical troubleshooting.

- Decommission legacy devices by performing secure data sanitization, updating asset records, and preparing hardware for disposal or redeployment.

- Validate device compliance with organizational security, patching, encryption, and configuration requirements before and after deployment activities.

- Related activities and deliverables, as required.





- A minimum of four (4) years of demonstrated experience providing IT support services in an enterprise environment.

- A minimum of three (3) years of demonstrated experience supporting laptop refresh, device deployment, or hardware lifecycle initiatives.

- Demonstrated experience deploying, provisioning, configuring, and supporting Windows 10 and/or Windows 11 laptops in an enterprise workplace.

- Demonstrated experience performing device refresh activities, including user data migration, hardware replacement, workstation setup, and device configuration.

- Demonstrated experience maintaining IT asset inventory records and lifecycle information, and providing end-user support and troubleshooting for laptops, docking stations, and peripherals during deployment activities.

Technical Skills

- Demonstrated experience using Microsoft Intune for device deployment, provisioning, configuration, and management.

- Demonstrated experience using Microsoft SCCM (Configuration Manager) for operating system deployment, software deployment, or device management.

- Demonstrated experience using ServiceNow for IT asset management, inventory tracking, and lifecycle management.

- Demonstrated knowledge of Windows 10/11 device imaging, provisioning, configuration profiles, and endpoint management.

- Demonstrated knowledge of device compliance, security policies, patch management, and endpoint protection in an enterprise environment.

📌 Service Desk Analyst (Ottawa)
🏢 Russell Tobin
📍 Ottawa