At GPM Industrial Inc., we are a team. GPM Industrial Inc. is a safety driven product supply & service company with over 300+ years of collective experience in Mining Equipment maintenance support. We are always looking for new individuals who want to join our team and make a difference, not just for their career betterment; but for the respect & appreciation of the industry leaders in Mining.

If you want to join a group of dedicated, loyal and proud mining equipment maintenance professionals - then GPM Industrial Inc. is the place for you.

We are seeking an individual who has some prior office administration experience, and has robust customer service, mathematical, attention to detail, and computer skills. Works directly with Service Support Supervisor, as well as Hydraulic Hose Support, and Operations Manager.

Job Responsibilities

- Places orders to obtain new inventory, inputs new information into tracking system.
- Ensure that shipped orders and reports are being documented and communicated to corresponding clientele in a timely manner.
- Ensure that communications with internal stakeholders upon receipt of orders, progress reports and close-out notification are executed consistently and accurately.
- Ensures effective and consistent communication is maintained between cross-over shifts.
- Interprets OEM Drawings for plumbing, pumps-motors, travel, and swing equipment (gearboxes & transmissions)
- Build customized plumbing products for mining mobile equipment (Excavators/ Haul trucks/ Motor graders/ Mining Shovels/ Bulldozers/ Support Equipment) As needed.
- Build customized plumbing products for Plant process equipment (Gearboxes/ Lubricators/ Pumps/ Motors/ Crushing & Sizing boxes/ Conveyor Lubrication & Belt Cleaning) As needed.
- Build customized plumbing products for Fluid Conveyance Equipment (Dewatering Products/ Primary & Secondary Hose/ Gearbox & Shaft Housings) As needed.
- Review the generated report details on as found products, record keeping and communications with Venture End users, Supervisor, and Operations Manager.
- Identify & use analytical decision making to recommend products, strive to work with clientele on fleet based continuous improvement.
- Prepare new job files with information from Customer Order Forms.
- Create and develop sales quotations based on customer requests.
- Respond to client requests and support resolution of any inquiries.
- Prepare purchase orders after client approval of quotation.
- Update purchase orders and estimate sheets with any changes.
- Cross train and learn additional product lines and details as assigned;
- Identify trends in deficiencies or undeliverables.
- ‘Day end’ communications to high priority customers.
- Maintain order, organization and cleanliness of work area.
- Complete other duties as assigned.
- Position is based on a 40-hour work week; however, incumbent may be required to work outside of regular business hours to meet business requirements;
- Subject to Manager pre-approval, position is eligible for overtime compensation.

Knowledge, Skills & Abilities

- High School Diploma or equivalent;
- Experience in an administrative role and/or environment; is an asset
- Prior experience working in a fast-paced operation and/or manufacturing environment is desirable.
- Proficient in use of QuickBooks or equivalent order-management system and MS Office Excel, Word, Outlook, PowerPoint & Other Various OEM Software’s
- Strong customer service attitude and commitment to providing exceptional customer service and quality results;
- Attentiveness to details with ability to self-audit and manage a diverse workload within a fast-paced environment with changing multiple priorities and frequent interruptions;




- Excellent organizational skills and time-management skills with ability to multi-task, prioritize, and meet multiple deadlines;
- Effective interpersonal skills and ability to work collaboratively as part of a team as well as independently with minimal supervision;
- Effective verbal and written communications skills to understand, comprehend, and comply with all job requirements;
- Demonstrated effective problem-solving, decision making and proactive, positive “Yes I Can” attitude;
- Ability to commute to work both locally & remotely as required by schedule.
- Ability to adhere and maintain D&A; requirements of end user and venture site requirements.
- Constructive mindset; analytical process management in recommending products, applications and usage guidelines.
- Class 5 License w/ Clean Abstract is required (NO MAJOR INFRACTIONS – NO SUSPENSIONS – NO DEMERIT EXCEPTIONS ABOVE 8 DEMERIT POINTS TOTAL)
- Industrial Training w/ Formal Product Training is Provided.
- Ability and willingness to work outside of regular business hours to meet business requirements.

Background The typical minimum level of education to perform this job competently is equivalent to high school completion with specialized training. The person can read text of medium difficulty requiring an understanding of basic concepts. They may be expected to write text intended to communicate non-technical information and display command of spelling, grammar, punctuation and basic composition. People working at this level can be required to have certain specialized skills and be able to comprehend somewhat complicated procedures. Directly/indirectly related work experience representing continuous learning and required for someone to perform this job competently is one to three years.

Ongoing work assignments typically have clearly defined goals. The incumbent's education, training, and previous experience ensure work assignments are successfully carried out because they understand what is expected, as well as the best approach to take.

SKILL

Practical/ Technical

Physical or muscular ability and dexterity are at a level that allows the person to perform a variety of manual tasks where general, large muscle coordination is particularly important, and/or where small muscle coordination contributes indirectly to achieving the goals of the job.

Referring to the work aids used in performing the work, the job requires specialized training and experience to set up, operate or perform basic repairs on moderately complex, specialized equipment and/or must be proficient in the use of a number of standard but significantly different computer programs or applications that used together enhance the value of existing information.

Interpersonal The need to organize thoughts in a logical and persuasive fashion and express those thoughts in conversation, writing and formal oral presentation is an important skill requirement. Opportunities to exercise communication skills occur on a regular basis, and application of these skills contribute directly to achieving the objectives and goals of the job as demonstrated by the following;

- Listening non-judgmentally to information presented by others is important.
- Developing and verbally explaining information to superiors, peers, and (including employee representatives,



if applicable) in a well thought out, logical, and effective manner is important.
- Handling relations with the public, customers, suppliers, or others outside the organization in a way that gets the message across with tact and diplomacy is important.
- Building and using an effective network of people inside and/or outside the organization to give and receive information and to accomplish work objectives is required.
- Dealing with the emotions of people using sensitivity and empathy is important.
- Writing clearly and concisely to explain information in a well thought out, logical and effective manner is important.

Interpersonal leadership skills - the ability to influence, convince, direct and persuade others - is a required skill. Some opportunities exist to develop and apply these skills in this job as demonstrated by the following;
- Getting results without formal authority over the people who do the work is required.
- Dealing with sensitive situations/issues that require high standards of integrity (and test commitment to truth, purpose, trust and confidentiality) is required.
- Working with a diversity of people (i.e., a wide range of ages, ethnic backgrounds/cultural sensitivities, etc.) in order to accomplish work objectives is important.
- Contributing as a team member, where individuals work together and share equally in the exchange of ideas, concepts and process outcomes, is important.
- Demonstrating initiative and tenacity in understanding the needs of others (internal and external 'customers') and acting to do something helpful is important.

Problem Solving Imagination, creative interpretation, and/or 'new approach' thinking are focused on finding the most efficient way of carrying out assignments.

The job's requirement for analytical and reasoning skills are such that the person performs simple procedures, calculations and/or interpretations. The person selects a course of action from a limited number of easily identified options and evaluates for accuracy and completeness. Trends/patterns in information gathering and analysis are easily learned and recognized.

Interpreting motives, drives and needs in others is relevant. There are occasions where it is necessary to understand what may be motivating others (individual or group), what additional information is required, which techniques are appropriate to gather that information, and how a situation/issue can be successfully brought to a satisfactory conclusion for all who are involved. These situations tend to be somewhat repetitive in nature, involving similar issues, patterns and processes to be applied by the person in this job.

Decision making skills - the ability to make practical, fair and objective decisions about the best solutions to problems - is a required skill. Some opportunities exist to develop and apply these skills in this job as demonstrated by the following;

- Making decisions even with conflicting or incomplete information is required.
- Making judgements that are time constrained and requiring immediate action is required.
- Understanding and interpreting policy and procedure in situations where immediate response is expected, often without reference to documented material, is required.

Job Types: Full-time, Permanent Pay: $75,000.00-$85,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):
- Do you have the ability to reliably commute between Fort McMurray and Fort McKay regularly?

Language:
- English (preferred)

Work Location: In person

📌 Specialized Hydraulic Fleet Maintenance (Fort McMurray)
🏢 GPM Industrial
📍 Fort McMurray