Position: Support Operations Coordinator - EZOps

Reports To: VP EZOps

Location: Remote – Canada preferred

Schedule: Full-time; flexible scheduling options (including a four-day work week) will be considered if desired by candidates

ABOUT EZOPS

EZOps is a mobile-first oilfield management software platform built for the people who keep the oilfield running, operations managers, logistics teams, safety managers, and drilling, completions, and production field crews. Our mission is to empower oilfield teams to do more safely and efficiently by digitizing and optimizing operations through a single, unified mobile platform.

EZOps delivers measurable results: increased productivity, reduced OPEX, and full visibility into field operations, all from the palm of your hand. Our platform helps operators create more profitable wells, one task at a time.

POSITION SUMMARY The Support Operations Coordinator provides logistical and administrative support to the EZOps team across several recurring workstreams, including quarterly business reviews (QBRs), customer onboarding, customer success tracking, SWAG, company events, and internal presentation development. Reporting to the VP of EZOps, this role takes ownership of the coordination work that keeps customer programs running smoothly, allowing leadership and customer-facing teams to stay focused on customers.

This is position is best suited for someone with prior administrative or coordination experience who is highly organized, comfortable managing multiple deadlines, and able to build polished, professional materials with minimal oversight. The successful candidate will be AI-savvy and comfortable using tools such as ChatGPT, Claude, and Microsoft Copilot to work efficiently, create and refine presentations, synthesize information and automate administrative tasks where appropriate.

The successful candidate will need to contribute quickly. From day one, this role will jump directly into supporting a high volume of upcoming QBRs, requiring strong attention to detail, adaptability, and the ability to quickly learn our processes and tools.

KEY RESPONSIBILITIES

Quarterly Business Review (QBR) Logistics

- Build and format QBR presentations, pulling in content and data from stakeholders across the team.
- Gather, validate, and enter QBR data, and track follow-up actions to completion.
- Schedule QBR meetings with internal teams and customers, coordinating calendars across multiple time zones.
- Send meeting invitations, reminders,



and follow-up communications to all QBR participants.

Customer Onboarding Logistics

- Create onboarding presentations and supporting materials for new customers.
- Schedule onboarding kickoff and check-in meetings with customers and internal teams.
- Prepare and send weekly project plan status updates to keep onboarding stakeholders aligned.
- Maintain and update onboarding task lists, tracking progress and flagging delays or blockers.
- Maintain shared folders and documentation, and help collect required customer information.

Customer Success Support

- Maintain renewal dates, account records, internal trackers, and recurring usage and licensing reports.
- Add actions from customer meetings and onboarding sessions to the action tracker, and follow up internally on outstanding items.

SWAG Ordering

- Source, order, and track inventory of branded promotional items (SWAG) for customers, employees, and events.
- Manage vendor relationships and stay within budget for SWAG purchases.
- Coordinate shipping and delivery timelines so SWAG arrives in time for events and onboarding milestones.

Event Logistics

- Coordinate logistics for industry conferences, trade shows, and internal events, including registration, shipping, and booth materials.
- Maintain the events calendar and coordinate scheduling with the Sales and Marketing teams.
- Serve as a point of contact for on-site event logistics and vendor coordination as needed.

Presentation Support

- Create general presentations as needed for product demos and other ad hoc requests.
- Ensure all materials follow consistent branding, formatting, and quality standards.
- Other tasks as assigned.

QUALIFICATIONS

Required

- 2 to 4 years of experience in an administrative, executive assistant, or coordinator role.
- Proficiency in Microsoft Office, particularly PowerPoint, and calendar management tools.
- Experience using AI tools (such as ChatGPT, Claude, or Copilot) in daily work, including building presentations, synthesizing information and automating administrative tasks.
- Strong written and verbal communication skills.
- Excellent organizational skills,



with the ability to manage multiple projects and deadlines simultaneously.
- High attention to detail and a strong sense of ownership over deliverables.
- Ability to work both independently and collaboratively across departments in a remote environment.

Preferred

- Experience supporting a SaaS, technology, or energy/industrial company.
- Prior experience coordinating trade shows, conferences, or corporate events.
- Familiarity with CRM or project management tools (e.g., Salesforce, Asana, Monday.com).
- Experience supporting customer success or account management teams.

WHY JOIN US?

- Make an impact –Join a growing technology company where you can take ownership and see the results of your work
- AI-forward workplace – Use AI and technology to work smarter, automate processes, and continuously improve how work gets done.
- Learning & growth – Develop your skills in a culture that values continuous improvement and provides exposure across the business.
- Global & collaborative team – Work with colleagues and customers across Canada, the U.S., and Australia.
- Competitive compensation – Competitive salary based on your location, experience and the role.
- Retirement savings – Company-supported retirement savings programs for eligible employees.
- Flexible time off – A flexible approach to time off that supports work-life balance.
- Comprehensive benefits – Competitive health, dental, life, disability, and wellness advantages, with offerings varying by country

WORK AUTHORIZATION REQUIREMENT

- Applicants must be legally eligible to work in country of application on a full time and ongoing basis. We are unable to provide sponsorship for this role.

EQUAL OPPORTUNITY AND PRIVACY STATEMENT

- We are committed to fostering a diverse, inclusive, and respectful workplace. All employment decisions are made without regard to any protected characteristic.
- We take security and data privacy very seriously. We will never request financial information through email, text, or social media. Candidate information is handled confidentially and in accordance with all applicable privacy requirements.

RECRUITMENT DISCLAIMER

- We do not accept unsolicited submissions from agencies or third-party recruiters. Candidates must apply directly through our application process.
- Please note: We may use AI-enabled tools to support our recruitment process, including transcribing interviews and assisting with interview documentation.

📌 Support Operations Coordinator - EZOps (Canada)
🏢 Detechtion.AI
📍 Canada