Key Responsibilities

- Onsite &
- Offshore Coordination

- Act as the primary coordination point between onsite and offshore engineering/operations teams.
- Ensure effective handoffs across shifts and locations.
- Track deliverables, dependencies, risks, and blockers across teams.
- Drive explicit communication and accountability across all stakeholders.
- Sprint Planning &
- Execution
- Coordinate sprint planning activities based on customer priorities and business requirements.
- Translate customer requirements and priorities into actionable tasks for the engineering/operations teams.
- Track sprint progress, identify risks and dependencies, and provide regular status updates.
- Ensure commitments are clearly communicated and tracked through completion.
- Customer Communication
- Work closely with customer stakeholders to understand priorities, requirements, and upcoming deliverables.
- Capture and communicate customer updates, changes, and expectations to the onsite/offshore teams.
- Provide concise and timely status updates to customer leadership.
- Proactively identify and escalate risks that may impact customer commitments.
- Shiproom Management
- Own and facilitate regular Shiproom meetings.
- Prepare the agenda, review key metrics, open issues, release readiness, and risks.




- Drive action-item tracking and ensure owners and timelines are clearly established.
- Follow up on open actions and provide closure/status updates.
- Incident Triage &
- Management
- Coordinate incident triage across engineering, operations, and support teams.
- Drive prioritization and assignment of incidents to the appropriate DRIs.
- Monitor incident progress and ensure timely communication to stakeholders.
- Coordinate escalations for critical/severity incidents.
- Ensure post-incident actions, RCA, and follow-ups are tracked to completion.

Required Skills &
- Experience

- 7+ years of experience in technical program management, operations, service delivery, or engineering coordination.
- Robust experience working with distributed onsite and offshore teams.
- Experience with sprint planning, Agile/Scrum methodologies, and execution tracking.
- Experience leading customer-facing meetings and executive/leadership communications.
- Strong incident management and triage experience.
- Ability to coordinate multiple teams and drive issues to closure.
- Strong communication, organization, and stakeholder-management skills.
- Ability to operate effectively in a fast-paced production/support environment.
- Experience working with Microsoft/Azure engineering or enterprise technology environments is preferred.

📌 Technical Program Manager (Vancouver)
🏢 HCLTech
📍 Vancouver