Schedule: Monday - Friday, 9:00 AM - 5:00 PM

Location: Toronto

Employment Type: Full-time, on-site

About the Role

INNOVA is seeking a polished, friendly, highly organized, and dependable VIP Customer Service & Events Coordinator to join our growing team.

This role combines exceptional customer and representative support with the planning and coordination of customer visits, trainings, events, trade shows, and brand-engagement initiatives. You will serve as a key point of contact for representative firms, sales representatives, customers, and visitors, while ensuring that every interaction and event reflects INNOVA’s high standard of service.

Key ResponsibilitiesVIP Customer & Representative Support

- Serve as the primary point of contact for representative firms, sales representatives, and VIP customers across North America.
- Respond professionally to inquiries received by phone, email, CRM, company portals, and other communication channels.
- Build and maintain robust professional relationships through proactive communication, regular follow-up, and reliable support.
- Coordinate requests involving pricing, quotations, product information, technical documentation, marketing materials, training, onboarding, orders, and operational matters.
- Act as a liaison between representatives and internal departments, including Sales, Customer Service, Technical Support, Marketing, Operations, Finance, Supply Chain, and Project Management.
- Take ownership of inquiries from initial contact through final resolution, ensuring all parties are kept informed.




- Maintain accurate records of communications, requests, follow-up actions, and account information in the CRM and other company platforms.
- Assist with onboarding and training new representative firms and sales representatives.

Events, Customer Visits & Brand Engagement

- Plan and coordinate customer visits, product demonstrations, training sessions, Lunch & Learns, regional meetings, networking events, product launches, and representative events.
- Support the company’s participation in trade shows, exhibitions, and industry events.
- Coordinate event logistics, including invitations, registration, attendee communication, catering, vendors, audiovisual needs, room setup, materials, and post-event follow-up.
- Help create engaging customer experiences that strengthen relationships and increase brand awareness.
- Coordinate internal teams to ensure events, meetings, and customer visits run smoothly and professionally.
- Assist with preparing event materials, presentations, product information, branded items, and marketing collateral.
- Maintain event calendars, attendee lists, budgets, vendor information, and follow-up records.

General Coordination & Administration





- Assist with additional customer service, operational, and administrative projects as assigned by management.
- Identify recurring customer issues, workflow challenges, and opportunities to improve service and event operations.
- Maintain a professional, welcoming, and organized environment for visitors and meetings.

Qualifications

- Excellent written and verbal communication skills.
- Professional, warm, and confident phone and email etiquette.
- Strong organization, project-management, and multitasking skills.
- Exceptional attention to detail and follow-through.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience planning or coordinating professional events, meetings, trainings, or customer experiences.
- Experience with CRM systems, Google Workspace, Microsoft Office, ticketing platforms, or similar business tools.
- Previous experience in customer service, event coordination, sales support, hospitality, account coordination, office administration, or operations is preferred.
- Experience in HVAC, manufacturing, construction, architecture, design, or technical services is an advantage, but not required.

What We Are Looking For The ideal candidate is someone who treats every customer and representative like a VIP, communicates proactively, enjoys creating polished and memorable experiences, and takes ownership of every detail from start to finish.

To apply

Pay: $60,000.00-$70,000.00 per year

Work Location: In person

📌 VIP Customer Service & Event Coordinator (Toronto)
🏢 INNOVA
📍 Toronto