Position Summary

On Side Restoration is looking for a Water Damage Manager to join our team! Reporting to the Operations Manager, Water Damage Managers oversee branch Water Damage Teams.

The Water Damage Manager is all about leading people, bringing deep technical skills in water and hazmat remediation, and executing quality work to keep clients satisfied. Overseeing all water damage personnel, the Water Damage Manager drives safety, efficiency, and continuous improvement across the entire workflow.

The Water Damage

Manager must have superior knowledge of water damage restoration, stay up to date on all health, safety, and building standards, and possess the ability to build and develop high-performing teams.

(This posting reflects an existing vacancy)

Compensation

- Salary Range: $80,000-$90,000 /year
- Salary based on skills, qualifications and experience
- Annual Performance Incentive Bonus – Percentage of base salary subject to personal and company performance.

Benefits

- Extended health coverage (medical, dental, vision, etc.)
- Employee assistance program (EAP)
- Group RRSP, with company matching DPSP
- Life and disability insurance
- Opportunities for advancement and internal mobility

What You’ll Do

- Lead and Develop People: Recruit, train, coach, and evaluate branch water damage personnel to build high-performing teams and ensure work is done right the first time.
- Manage Water Restoration & Operations: Oversee overall water damage activities, customer protocols, and specialty drying situations (including Dry in Place strategies and large loss/strata claims)
- Drive Health, Safety & Compliance: Develop and sustain a safety-first culture focused on accident/incident reduction, ensuring compliance with health regulations and building codes.
- Resource & Inventory Management: Define equipment needs, manage inventory, maximize equipment utilization, and uphold 5S workplace organizational standards
- Continuous Improvement & Customer Service: Analyze action reports, implement lean/sustainable solutions, and foster a customer-focused environment through effective communication and team leadership

What You Bring





- 5+ years of experience in the restoration/emergency water damage industry ·
- 2+ years of experience in a leadership role managing employees and team performance
- General understanding of water emergencies with hands-on experience managing large loss and strata claims
- Strong technical expertise in specialty drying techniques, Dry in Place strategies, and building codes
- Training abilities with a passion for driving lean principles, 5S standards, and continuous improvement
- Strong organizational, equipment utilization, and inventory management abilities
- Excellent oral and written communication skills with natural, authentic rapport
- Self-starter with strong problem-solving abilities, mental agility, and the ability to work under pressure
- Proficiency in Microsoft Office applications (Word, Excel, Outlook), E-Claim, and ability to learn internal software
- Transparent criminal background check
- High School diploma/SSGD or equivalent; relevant management or industry training courses
- Applicable IICRC certifications (or a strong combination of equivalent education and experience):
- Applied Microbial Remediation Technician (AMRT) - IICRC
- Applied Structural Drying (ASD) - IICRC
- Journeyman Water Restorer - IICRC
- Journeyman Fire and Smoke Restorer - IICRC
- Journeyman Textile Cleaner - IICRC
- Level 1 Thermography (ITC)
- Fall Protection certification
- Level 1 First Aid certification

Why You’ll Love Working Here

- A workplace that values respect, integrity, generosity, excellence and being customer driven
- Opportunities to grow your career and learn from the best in the industry
- A culture that celebrates teamwork, inclusion, and customer-driven service

Of Note:

- The restoration industry requires flexibility to respond to emergencies. While this role is not a scheduled on-call position,



be aware that unforeseen disasters may necessitate after-hours work.

At On Side, everything starts with people. We live our values — respect, integrity, generosity, excellence, and customer focus — in everything we do. Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos. Make a real impact, do work that matters, and grow your career with us. *Your application is always reviewed by real people. We don’t use artificial intelligence to screen, assess, or select applicants for this role.

Pay: $80,000.00-$90,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Application question(s):
- To be eligible for this position the candidate must be either a Canadian citizen, a Permanent Resident or holder of an Open Work Permit. Which are you?
- Regularly driving company vehicles is a key part of this role. How would you describe your current driving record and overall comfort behind the wheel?
- Emergency restoration requires responsiveness. Are you willing and available to work extended or non-standard hours during unexpected large-loss events or regional surges?
- Give a brief example of how you handle a technician who is underperforming or failing to meet safety or documentation standards on-site.
- How would you rate your proficiency with the Microsoft Office Suite (Excel, Word, Outlook) and your ability to adapt to new software platforms.
- This role involves approximately 80% field work (on-site job oversight, technical inspections, team coaching, and emergency site visits) and 20% office work (reporting, scheduling, administrative management). Are you comfortable with this split and working in active restoration sites?
- Briefly describe your (required) 5 years of experience in emergency water damage restoration, including 2+ years directly managing technicians or field crews and why you are the right fit.

Work Location: In person

📌 Water Damage Manager (Vancouver)
🏢 On Side Restoration
📍 Vancouver