The Operations Senior Specialist will execute structured QA cycles, build repeatable testing and validation processes, and support change coordination. They will also provide capacity depth and reduce single-point dependency on specialized SME knowledge.

Position Responsibilities

- Build, maintain, and enhance a repeatable QA and production-validation framework for quarterly cycles.
- Execute UAT, BAT, regression, and production-validation testing for assigned communication outputs.
- Document and standardize QA processes, testing frameworks, and validation playbooks.
- Support change coordination and pre-release readiness checks.
- Track defects and validation outcomes; partner on issue resolution.
- Provide backup capacity for SME-level activities under the manager’s guidance.

Required Qualifications

- Experience in QA, testing, validation, or production readiness.
- Strong attention to detail, analytical thinking, and process discipline.
- Advanced knowledge of the Apollo mainframe platform and associated US Retirement administration systems.
- Exposure to document / communication outputs or production environments preferred.

Systems/Tools

- Apollo mainframe platform and associated US Retirement administration systems; production monitoring/issue-tracking tools; Microsoft Excel.

P&P; Industry Prerequisites & Operating Principles

- Industry Knowledge: Print/Post foundations, finance & job-costing, materials & inventory, data/billing/reconciliation, compliance & data privacy, digital adoption, continuity & backup, and SLA & delivery performance — calibrated to the role’s domain.
- No Touch Workflow — a bias toward automation; minimize manual handling, assembly, and rework.
- Digital First, not Digital Only — we print what is Required and Requested — challenge unnecessary print while respecting customer, business, and regulatory needs.
- Assertive & Proactive — anticipate risk, prepare for peak and exception scenarios, and drive issues to resolution rather than waiting for escalation.
- Sound Judgment & Disciplined Escalation — raise issues and ideas early with full justification and a thought-through recommendation; align through the appropriate decision forum before action.

When you join our team

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

混合式

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

The Operations Senior Specialist will execute structured QA cycles, build repeatable testing and validation processes, and support change coordination. They will also provide capacity depth and reduce single-point dependency on specialized SME knowledge.

Position Responsibilities

- Build, maintain, and enhance a repeatable QA and production-validation framework for quarterly cycles.
- Execute UAT, BAT, regression, and production-validation testing for assigned communication outputs.
- Document and standardize QA processes, testing frameworks,



and validation playbooks.
- Support change coordination and pre-release readiness checks.
- Track defects and validation outcomes; partner on issue resolution.
- Provide backup capacity for SME-level activities under the manager’s guidance.

Required Qualifications

- Experience in QA, testing, validation, or production readiness.
- Strong attention to detail, analytical thinking, and process discipline.
- Advanced knowledge of the Apollo mainframe platform and associated US Retirement administration systems.
- Exposure to document / communication outputs or production environments preferred.

Systems/Tools

- Apollo mainframe platform and associated US Retirement administration systems; production monitoring/issue-tracking tools; Microsoft Excel.

P&P; Industry Prerequisites & Operating Principles

- Industry Knowledge: Print/Post foundations, finance & job-costing, materials & inventory, data/billing/reconciliation, compliance & data privacy, digital adoption, continuity & backup, and SLA & delivery performance — calibrated to the role’s domain.
- No Touch Workflow — a bias toward automation; minimize manual handling, assembly, and rework.
- Digital First, not Digital Only — we print what is Required and Requested — challenge unnecessary print while respecting customer, business, and regulatory needs.
- Assertive & Proactive — anticipate risk, prepare for peak and exception scenarios, and drive issues to resolution rather than waiting for escalation.
- Sound Judgment & Disciplined Escalation — raise issues and ideas early with full justification and a thought-through recommendation; align through the appropriate decision forum before action.

When you join our team

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

混合式

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 .

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 。

Referenced Salary Location

Toronto, Ontario

Working Arrangement

混合式

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the chance to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .

We are expanding our team: As a Business Transformation Specialist, Print & Post, you will ensure communications and workflows align with P&P; standards, act as a bridge between design and execution, and support scalable, future-ready outputs. Ideal candidates have deep experience in print/mail production and communications.

Join us as Director, Print & Post Operations & Financial Management to lead operational and financial execution across US and Canadian Retirement. Oversee production operations, vendor delivery, and financial governance, supporting strategic direction. Ideal for senior leaders with strong operational and financial management experience.

Become part of our team as a Senior Business Analyst, driving the identification and analysis of business and technical requirements for payments processing and digital customer experiences. Collaborate with cross-functional teams to deliver scalable payment solutions. Ideal for experienced analysts with a strong background in technology-driven environments.

#J-18808-Ljbffr

📌 Operations Senior Specialist (Toronto)
🏢 Manulife Financial
📍 Toronto