Drive technology service excellence for the Faculty of Applied Science & Engineering at the University of Toronto as the Client Technology and Service Delivery Lead. Engage with technical teams and enhance client technology environments.
In this full-time position, you will report to the Manager of Client Services and play a crucial role in overseeing service delivery operations. This involves continuous improvement initiatives and building effective workflows to optimize user experiences across the campus.
Key Responsibilities:
• Design and improve technology service delivery processes
• Lead and mentor technical staff to ensure service quality
• Analyze service performance and implement enhancements
• Manage endpoint deployment, configuration,



and lifecycle
• Create knowledge resources for training and support
Requirements:
• Bachelor's degree in IT or equivalent
• Minimum 5 years of experience in complex IT settings
• Experience in providing technical leadership for diverse environments
• Competency in mobile device management strategies
• Robust communication and interpersonal skills
Utilize your technical expertise in this vital lead role to shape service delivery at the University of Toronto.
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📌 Lead Client Technology Services in Toronto
🏢 University of Toronto
📍 Toronto