AgWest Ltd. is looking for a highly organized anddetail-oriented Service Advisor to join our Yorkton team.

This role combines Service Advisor, administrative,warranty, and parts support responsibilities , providing support to both theYorkton and Weyburn locations . The successful candidate will help keepwork orders, warranty claims, invoicing, documentation, and Parts requirementsmoving efficiently while providing backup coverage for both Parts departments.

Key Responsibilities

Service Advisor & Customer Support

- Respondto customer and internal service inquiries by phone, email, text, and inperson.
- Openand maintain work orders, ensuring accurate customer, unit, complaint, andjob information.
- Scheduletechnicians and coordinate job priorities and requirements.
- Prepareservice quotes and communicate job status, expectations, and updates.
- Coordinateparts requirements and communicate availability to technicians.
- Reviewcompleted work, address customer concerns, and ensure work orders areclosed accurately and promptly.
- Supportproductivity and established Service KPIs.
- Participatein a rotating on-call schedule, as required.
- Maintainaccurate records, logbooks, time entries, and required documentation.
- Coordinatetraffic, loaner, and related paperwork.
- Workcollaboratively with Service, Parts, Sales, and other departments.

Administration & Warranty

- Processand submit approved OEM warranty claims and follow up on pending orrejected claims.
- Trackwarranty documentation and coordinate warranty parts returns.
- Enterand process POs, invoices, credits, and approved credit-card expenses.
- Followup on missing documentation, receipts,



invoices, and other administrativeitems.
- Completework-order corrections, document uploads, filing, and generaladministrative tasks.
- Assistwith PSP administration, till/deposit paperwork, and Yorkton bank runs.
- Coordinaterequired administrative paperwork for Weyburn.

Parts Support

- Providegeneral support for Parts requirements in Yorkton and Weyburn.
- Assistwith parts identification, availability, and coordination for upcomingjobs.
- Providebackup coverage for both Parts departments during vacation, illness, orother absences.
- Assistwith routine Parts department duties within the scope of trainingprovided.
- Maintainaccurate records, logbooks, time entries, and required documentation.
- Coordinatetraffic, loaner, and related paperwork.
- Workcollaboratively with Service, Parts, Sales, and other departments.
- Performother duties as assigned.

Qualifications & Experience

- 1–3years of experience in customer service, administration, scheduling, parts,service coordination, or a related role.
- Agricultural,automotive, heavy equipment, or dealership experience is an asset.
- Experiencewith work orders, warranty claims, invoicing, or Parts is an asset.
- Strongcomputer skills and familiarity with Microsoft Office.




- Abilityto learn recent systems and processes quickly.

Skills & Knowledge

- Highlyorganized and detail-oriented.
- Strongcustomer service and communication skills.
- Excellentfollow-through and ability to manage multiple priorities.
- Strongdata entry and documentation skills.
- Comfortableworking with invoices, POs, expenses, and other financial information.
- Abilityto work independently and as part of a team.
- Strongproblem-solving skills and a willingness to learn.

Working Conditions

- Full-time,office-based position in Yorkton, SK , supporting Yorkton andWeyburn.
- Regularinteraction with customers, technicians, Parts employees, and internalteams.
- Extendedperiods of computer and office work.
- Minimaltravel between Yorkton and Weyburn may be required.
- Occasionalbank runs and local errands.Overtimemay be required during busy periods.
- Rotatingon-call participation, as required.

Why Join Us?

- Opportunity to lead and grow a skilled service team
- Supportive and collaborative work environment
- Career development and advancement opportunities
- Be part of an organization committed to customer service and operational excellence

About AgWest:

At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba and Saskatchewan. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.

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