Take charge of customer service operations as an Associate Site Director at Concentrix, located in Chatham, Ontario. Direct a energetic team focused on client success and operational excellence.
As an Associate Site Director, your leadership will be crucial in managing a significant site operation. You will be fully accountable for overseeing staff performance and client interactions, driving a culture of continuous improvement. Be part of an organization that values employee development and career advancement.
Key Responsibilities:
• Supervise customer care operations at Chatham site
• Attract and develop a high-performance team environment
• Analyze operations to ensure top-tier service delivery
• Handle staffing, budget, and training responsibilities
• Collaborate with various departments to enhance productivity
Requirements:
• Aged 18+ with a high school diploma or GED
• Experience leading teams of 250+ staff
• Strong focus on KPI achievement and customer satisfaction
• Commitment to employee retention strategies
• Availability for flexible work schedules
Lead the charge toward operational excellence and customer satisfaction in this pivotal role at Concentrix.
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📌 Concentrix Associate Site Director Position (Chatham-Kent)
🏢 CNX
📍 Chatham-Kent