About Talent Harbour Talent Harbour is one of the fastest growing talent management firms in Canada. We help growing organizations with executive search and recruitment, career transition and outplacement, leadership development and coaching, and fractional HR. Our recruiting division, Goldbeck Recruiting, is named one of the Top 25 Executive Search Firms in Canada. We are owned and led by an award-winning husband and wife entrepreneurial team with a track record of building and scaling companies. We move fast, we care deeply about our clients, and there is significant chance for growth inside this organization for the right person. The Role You are the day-to-day quarterback for Talent Harbour client relationships. You make sure every client is set up properly from the moment they come on board, that their needs are being met with urgency, and that nothing falls through the cracks. You are the first point of contact when a client has a question, a request, or needs something done, and you own it through to resolution. Beyond service delivery, you are building real relationships. You stay close to our clients between senior leadership touchpoints, check in proactively, and make sure they always feel looked after. You are constantly focused on adding value; understanding what eachclient is dealing with, identifying what they need, and making sure we are delivering the right solution at the right time. You coordinate internally with our recruiters, consultants, and coaches to connect clients with exactly the right resource for what they need.



You spot opportunities to expand and deepen what we do for each client and bring them back to the team. There is significant room to grow within this organization for someone who performs. What You'll Be Doing Serving as the primary point of contact for Talent Harbour clients; owning the clientexperience from onboarding through ongoing service delivery Setting clients up properly from day one; ensuring enrollment, documentation, scheduling, and all setup steps are completed accurately and on time Acting as the internal quarterback; coordinating withrecruiters, consultants, coaches, and operations to make sure the right resource is assigned and the client's needs are met with urgency Proactively identifying what clients need and ensuring we are consistently adding value and delivering the right solutions Managing ongoing relationships with HR and operations buyer contacts; VP HR, HR Directors, HRManagers, COOs, VPs of Operations, staying close and checking in regularly Identifying opportunities to expand client engagements across the full Talent Harbour service offering: outplacement, recruiting, coaching, leadership development, and fractional HR Handling client invoicing, AR coordination, and CRM maintenance, keeping all records current and accurate Supporting general administrative tasks and office coordination as needed Working closely with our VP Client Services, Sales, and Ops to support and grow the Talent Harbour client base Who We're Looking For You've spent 3–5 years in a client-facing or

📌 Client Success Manager (North Vancouver)
🏢 Talent Harbour
📍 North Vancouver