Our client, in the Transportation industry, is seeking a Customer Service Representative / Agent(e) service à la clientèleto join their team.

Job Title: Customer Service Representative / Agent(e) service à la clientèle
Location: Lachine, QC
Shift: Monday to Friday – 8:00AM-4:30PM (western time) or 11:30AM-8:00 PM (eastern time) *subject to change or adjustment as needed*

Pay Rate: $21/hour

What’s the Job?

- Provide our customers with exceptional «one-stop shop» service – Customer service Representative ; call center
- Ensure that customers inquiries are addressed via email or phone in accordance with established standards and procedures (French/english)
- Track shipments to ensure compliance with standards
- Ensure effective communication between the operations team and customer service department
- Prepare various Excel reports and various filing and data entry tasks
- Any other tasks that may assist operations in the company day-to-day functioning

What’s Needed?

- Mandatory bilingualism (french/english, spoken & written)
- High school diploma required
- Minimum of 2 years of experience in a similar role - in transport: an asset
- Geographic knowledge of Quebec & Ontario - an asset
- Strong analytical and problem-solving skills
- Initiative, high level of commitment
- Excellent interpersonal and communication skills, ability to work in a team
- Understanding the key issues of customer service. Knowledge of the transport/logistics sector – an asset
- Knowledge of various office software applications (Word, Excel, Outlook)





What’s in it for me?

- A permanent position
- Market-competitive salary, based on experience
- Group insurance after 6 months
- Professional and supportive work environment
- Internal growth and development opportunities

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this outstanding opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

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