Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contributes to the overall success of the Quality Assurance | Service Management Technology Department. The ServiceNow QA Analyst is responsible for ensuring the quality, reliability, and performance of ServiceNow platform implementations across enterprise Service Management Technology (SMT) initiatives. This role collaborates with product owners, business analysts, developers, and operations teams to validate requirements, execute testing strategies, and support end-to-end delivery within Agile environments. Is this role right for you? In this role, you will: Design and maintain QAT test plans and quality documentation, balancing risk mitigation with optimal resource use. Provide support and guidance to stakeholders on QA tools and methodologies Schedule and approve project releases into the QAT environment. Execute System Integration Testing (SIT) and manage defect tracking. Lead and coordinate User Acceptance Testing (UAT), including resource and environment management Maintain regression and automation test suites; integrate them into project testing plans as needed. Obtain test evidence and UAT sign-off; coordinate release readiness and change submissions.



Write clear and concise defect reports and work as an empathetic advocate for the customer’s quality experience. Triage and prioritize defects for remediation, with the development team Testing and Release Management: Assess QAT projects for release risk, including code overlap and environmental impact. Evaluate test results, resolve defects with development teams, and elevate critical issues. Recommend production releases based on QA outcomes and risk assessments. Identify opportunities to enhance QA processes and optimize workflows. Proactively apply recent knowledge and recommend process improvements. Contribute to ongoing project reviews and recommend enhancements Actively collaborate on Agile project teams throughout the SDLC. Ensure business and technical requirements are met. Coordinate with Business Analysts, Scrum Masters, and external service providers. Provide coaching, feedback, and support on team objectives and conflict resolution. Share application and process expertise across the QA team. Compliance & Governance: Ensure adherence to Scotiabank’s Values, Code of Conduct, and Global Sales Principles. Maintain effective business controls to meet operational, compliance, AML/ATF/sanctions, and conduct risk obligations. Understand and apply the

📌 Qa Analyst (Toronto)
🏢 Scotiabank
📍 Toronto