Company OverviewZero Risk Growth (ZRG) is a B2B lead‑generation agency building some of the world’s most advanced AI‑powered outbound systems. Recognized by OpenAI for surpassing 100B tokens used and ranked Top 10 globally by Instantly.We partner with high‑performing businesses that have validated offers and are ready to scale. Our culture is built on extreme ownership, speed, transparency, and continuous improvement.Role DescriptionThe Customer Success Manager owns the client relationship end‑to‑end, driving retention, growth, and satisfaction across a diverse B2B portfolio (business brokers, financial services, marketing agencies, SaaS/tech, and more).You’ll lead onboarding, manage launches, coordinate with fulfilment, resolve issues quickly, and deliver monthly reporting. Because many clients rely on us for outbound performance, this role requires a strong understanding of email marketing, deliverability, and outbound campaign mechanics. It’s a great fit for someone who thrives in a fast‑moving, high‑accountability environment.Core ResponsibilitiesServe as the primary point of contact and bridge between clients and the service teamDrive retention, satisfaction,



and account growth through proactive relationship managementBuild and manage client onboarding workflowsTrack performance and prepare monthly reportsResolve client issues quickly and professionallyIdentify upsell and cross‑sell opportunitiesLead client meetings, presentations, and check‑insGather client feedback and share insights with internal teamsQualifications2+ years in account management, customer success, or relationship management2+ years in outbound email marketingProficiency with GoHighLevel (campaigns, automations, pipelines, reporting)Experience using Monday.Com for workflow and project coordinationStrong command of email tools for campaign setup and deliverabilityExecutive‑level communication with founders and C‑suite stakeholdersClear written and verbal communication across email, Slack, and Google MeetConfident virtual presentation skillsB2B account management experience, including retention, upsell, and cross‑sellAbility to execute B2B outreach strategies using GoHighLevelWhat's in it for you:We believe great work happens when life inside and outside of work stays in balance. You can expect:Fully work from home with complete location flexibilityFlexible time‑off structureCompetitive compensationPerformance‑based bonusesJob Type: ContractLocation: RemoteSalary Range: $80,000 - $90,000 OTE#J-18808-Ljbffr

📌 Customer Success Manager (Email Marketing & Outbound) - $80,000 - $90,000 A Year - Remote (Winnipeg)
🏢 Zero Risk Growth
📍 Winnipeg