Drive success at ScalePad as a Customer Success Operations Lead, focusing on Gainsight administration and integration solutions. Foster innovation and collaboration across teams.

As a key player within ScalePad's Revenue Operations organization, you will oversee Gainsight configurations and integration strategies that empower Customer Success teams. This role requires strong problem-solving skills and a proven ability to design effective workflows that enhance client engagement and service delivery.

Key Responsibilities: • Lead Gainsight configuration and on-going maintenance efforts • Create and manage reporting dashboards for performance tracking • Develop technical designs and manage project execution • Analyze service disruptions,



implementing long-term fixes • Support training and documentation for operational improvements

Requirements: • Minimum 2 years in Gainsight CS within a SaaS context • Competence in data mapping, SQL, and API integrations • Strong self-starter with ability to manage complex projects • Excellent analytical and communication skills • Familiarity with Zendesk and data warehousing is beneficial

Utilize your expertise to boost customer success initiatives and streamline service operations at ScalePad. #J-18808-Ljbffr

📌 ScalePad Customer Success Operations Lead (Cumberland County)
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📍 Cumberland County