About the Role

Our client is seeking a friendly and helpful Junior Customer Service Apprentice for their team in Kimberley . This hybrid role provides a great prospect to develop excellent communication and problem-solving skills while assisting customers. You will learn how to handle inquiries, resolve issues, and provide exceptional support in a professional office setting, with the flexibility of some remote work. This apprenticeship is designed for individuals who are passionate about helping others and want to build a career in customer relations.

Key Responsibilities

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, and resolve customer complaints.
- Process orders, returns, and exchanges accurately.
- Escalate complex issues to senior customer service representatives or relevant departments.




- Maintain customer records and update account information.

Requirements

- Excellent communication and active listening skills.
- Patience and empathy when dealing with customer issues.
- Ability to multitask and manage time effectively.
- Basic computer proficiency and ability to learn new systems.
- A positive attitude and a strong desire to help customers.

Benefits

- Apprenticeship stipend of R9000 per month .
- Comprehensive training in customer service techniques and communication.
- Mentorship from experienced customer support specialists.
- Opportunity to gain valuable experience in customer relations.
- Hybrid work model offering flexibility and work-life balance.

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📌 Junior Customer Service Apprentice (Kimberley)
🏢 Placements24
📍 Kimberley