POSITION TITLE: Help Desk Technician IILOCATION: North Bay, ONSalary: $68,490 – $75,204 CAD AnnuallyAbout the PositionThe Help Desk Technician II is responsible in assisting MacLean Engineering employees at all locations with all help desk related activities including hardware and software support.Duties and ResponsibilitiesProvide second level support for all hardware and software issues.Prioritize, respond to, and resolve escalated technical support requests in a timely manner.Setup and configure desktop computers, laptops, mobile devices, tablets, monitors, printers, and peripheral devices as required.Install and support standard software installations.Maintain and update IT related assets and perform periodic hardware audits.Travel to other MacLean branches as required.Effectively prioritize tasks and manage multiple support requests simultaneously.Assist in network troubleshooting in collaboration with the network team.Apply logical problem solving and troubleshooting skills to diagnose and resolve issues.Document common issues and solutions to support knowledge sharing and continuous improvement.Escalate complex technical issues to senior IT staff as appropriate.Communicate technical information clearly and professionally to non-technical users.Demonstrate the ability to work independently and collaboratively within a team environment.Strong organizational and time management skills.Meticulous attention to detail with consistent follow through.Willingness to learn and adapt to new technologies and processes.Support IT projects and perform additional duties as assigned by the Business Systems Supervisor.QualificationsA+ certification an asset.Post secondary diploma or certificate in Information Technology,



Computer Systems, or a related field preferred.Previous help desk, technical support, or related IT experience preferred (3-5 years).Proficiency with Windows operating systems and Microsoft Office applications.Solid understanding of networking concepts.Experience with Active Directory, Linux, Office 365, MDM solutions, SolidWorks, DraftSight, and Dynamics 365 an asset.Strong commitment to confidentiality and data security practices.Bilingual fluency an asset.Working ConditionsOffice and Factory setting.Fast-paced, multitasking work setting.Required to wear PPE on shop floor.Onsite role with standard 8-hour shifts.Planned TrainingHR OrientationHSE Orientation – Fire Suppression SystemVivantio ticketing and asset systemBona fide Occupational RequirementsMust complete all required trainingMust possess a valid driver’s license and clean driver’s abstractBenefits3 weeks’ vacation annuallyPaid Overtime after 40 hours workedFlexible Group benefits Package (Once probationary period is completed)Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Savings Plan) (Once probationary period is completed)Annual Employee Bonus$250.00 Annual Safety Shoe allowanceMacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.#J-18808-Ljbffr

📌 Help Desk Support Ii - C$68,490 - C$75,204 A Year (Winnipeg)
🏢 MacLean Engineering
📍 Winnipeg