Specialist, Strategic Intelligence (Experience & Research)Job Category : AdministrativeRequisition Number : SPECI002943Posted : May 13, 2026Full‑TimeHybridLocationsShowing 1 locationToronto, ON M5X1B8, CANDescriptionOsler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.The Specialist, Strategic Intelligence (Experience & Research) is the subject‑matter expert for CD&M;’s (Client Development & Marketing) market research, competitive intelligence, and experience management practices, translating internal and external data into actionable insights that inform business development, client engagement, and firm growth initiatives.Reporting to the Senior Manager, Strategic Intelligence, the Specialist partners with practice groups and CD&M; colleagues to interpret market and experience signals, identify trends and gaps, and recommend actions. The role also owns day‑to‑day stewardship of experience data quality, setting practical governance approaches and enabling stakeholders to use reliable data in pitches, directories, and planning.This role supports CD&M;’s market research and intelligence initiatives by synthesizing internal and external sources, identifying themes and gaps, and producing partner‑ready insights that inform business development priorities. It also leads CD&M;’s experience data quality and governance practices by defining and maintaining standards (in collaboration with stakeholders), auditing and improving data integrity, and advising on the effective use of experience management technology.This job posting is for an existing vacancy.Major Responsibilities:Conduct market and industry research using credible internal and external sources to support practice‑area positioning, client targeting, and firm growth prioritiesMaintain an informed view of competitor activity, deal flow, and market developments relevant to firm practices; synthesize implicationsrather than simply recording activityIntegrate multi‑source data (CRM, deal databases, public filings, news, and external market platforms) into partner‑ready insights and briefings that inform business development decisionsProvide consolidated internal and external views to support new practice‑area launches, defense pages, and service‑line initiativesIdentify emerging market trends, white space,



and client opportunity signals; surface findings to inform strategic planning conversationsExperience Management & Data GovernanceServe as CD&M;’s primary operator and contact for the firm’s experience management platform, including workflow optimization, user support, configuration recommendations, and identification of enhancements that improve data reliability and usabilityDefine and maintain practical data standards for matter and deal profiles, including required fields, evidence thresholds, naming conventions, and refresh cycles; ensure consistentadoption across CD&MOwn; ongoing CD&M; data quality monitoring, periodic audits, and clean‑up initiatives; investigate root causes, prioritize fixes by business impact, and coordinate remediation with data contributors and system ownersApply the firm’s experience taxonomy (industry, service line, jurisdiction, etc.) consistently across experience records; provide guidance to contributors and flag inconsistencies to the relevant decision‑makers for resolutionCoordinate the migration and integration of CD&M; experience data sources into the experience management platform; collaborate with project owners on data model decisions for CD&M;‑owned fieldsConduct ad‑hoc research on clients, prospects, and industry sectors in support of pitch preparation and senior stakeholder queriesExpertise Insight & Submissions SupportProduce concise, partner‑ready summaries of firm experience for use in pitches, RFP responses, directory submissions, and partner‑facing communications, ensuring underlying data is current and defensibleIdentify patterns in firm experience data, including practice‑area concentrations, white space, and under‑tagged matters; present findings to theSenior Manager, Strategic IntelligenceProvide the experience‑data inputs that the CD&M; team and practice groups need for directory and award submissions, including accurate matter selection, consistent tagging, and validated evidenceBuild and run reports from the experience management platform to support pitches, partner‑facing summaries, and ad‑hoc business development requestsEstablish and apply criteria for notable matters used in marketing and website content, validating supporting details and coordinating approvals to ensure accuracy and consistencyPosition RequirementsEducation and ExperienceThis position requires a university or college degree in Business Management, Library and Information Science, Statistics, or a related discipline,



plus a minimum of three to five years of experience in a professional services or B2B environment with significant exposure to business development data, experience management, knowledge management, or research workflows.An equivalent combination of education, training, and experience may be considered. Legal industry or professional services experience is strongly preferred, particularly familiarity with the business of professional services firms, matter/mandate concepts, and practice group structures.Previous experience with experience management or knowledge management platforms (e.G., Foundation, ikaun, or comparable systems) and market research databases (e.G., Pitchbook, Capital IQ) is highly preferred. The successful candidate will demonstrate proficiency in data governance and the ability to synthesize internal and external data into clear, partner‑ready outputs using CRM platforms (e.G., Salesforce, Microsoft Dynamics 365) and BI tools (e.G., Power BI, Looker Studio). Comfort with and knowledge of AI tools is considered a robust asset.Knowledge and SkillsStrong analytical, conceptual, and problem‑solving abilities; ability to take ambiguous, multi‑stakeholder data problems through to closureAdvanced Excel skills, including Power Query, pivot tables, and structured data manipulation; comfort with structuredtaxonomies and classification logicSelf‑starter and independent thinker; comfort with ambiguity and competing stakeholder inputsDetail‑oriented, organized, and able to prioritize across multiple concurrent workstreamsExcellent written and verbal communication skills with the ability to translate technical and operational data into clear, accessible outputs for non‑technical stakeholdersStrong project management, time management, and cross‑functional coordination skillsDedicated work ethic and commitment to a team and goal‑oriented environmentProficiency in MS Office Suite skills, in particular MS Project, PowerPoint, and ExcelWe are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.CompensationThe range of expected compensation for this position is $85,000 - $95,000 annually. Compensation offered will be based on a variety of factors including job‑related knowledge, education, skills and experience.Accessibility and AccommodationOsler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.Background and Reference ChecksPlease note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.#J-18808-Ljbffr

📌 Specialist, Strategic Intelligence (Experience & Research) - C$85,000 - C$95,000 A Year (Winnipeg)
🏢 Osler, Hoskin & Harcourt
📍 Winnipeg