As a Customer Success Manager, you are responsible for ensuring project teams realize maximum value from Timescapes across the entire project lifecycle, with a heavy focus on onboarding, adoption and engagement. Managing a portfolio of projects, you will develop and foster strong relationships with project teams. You will also manage project extensions and expansions, and identify new project opportunities (CSQLs) to fuel revenue growth. You’ll develop expert-level knowledge of our customers and our product. As the internal voice of the customer, you will provide valuable feedback and examples of client ROI to our Product, Marketing and Sales teams. Key responsibilities Project Success: Manage a portfolio of up to 200 projects across new and existing construction customers in Canada and the U.S. Work closely with the Sales and Service Delivery team to manage the full project lifecycle, stepping in to own the project after implementation, ensuring project teams are receiving the Timescapes “customer value comes first” experience through onboarding, adoption and ongoing daily usage. Relationship Building & Value Driving: Guide project teams through the onboarding process to drive proactive and timely platform adoption and engagement.



Nurture and develop solid relationships with high-value project teams and users in person and virtually with value-added insights and training sessions, and monitor user engagement and satisfaction closely to measure the success of your efforts. Develop Timescapes champions who will help drive team and company-wide referrals and adoption. Revenue Expansion: Manage project extensions and expansions, e.G contract extensions and incremental cameras Leverage project team relationships to proactively identify new project opportunities. These will be CSQLs (Customer Success Qualified Leads) that will be passed to the sales team to close. Analysis & Reporting: Analyse user data and supporting metrics to prioritize high-value customers in need of value activity or expansion opportunities. Customer Support: Ensure a smooth experience for users by answering inquiries and offering guidance in a timely manner. KPI’s Time to Activation and Time to Value User Engagement DAU/MAU (Daily Active Users/Monthly Active Users) Customer Satisfaction (CSAT) Upsell Revenue (Contract extensions, incremental camera revenue) CSQLs (New project opportunities) Profile and Experience 2-3 years of experience in customer success,

📌 Customer Success Manager, Oakville (Toronto)
🏢 Timescapes
📍 Oakville