Yardstick Technologies is hiring for a Service Desk Analyst – Tier 1. Bring your skills in IT support and customer service to a company that prioritizes growth and success.
As a Service Desk Analyst, you will be responsible for providing day-to-day IT support to users. Engage in troubleshooting desktop and networking hardware, while managing service incidents from clients. Your ability to change the tech landscape with human insight will be celebrated in our team-oriented environment.
Key Responsibilities:
• Provide remote and onsite IT support for users
• Troubleshoot various hardware and mobile devices
• Manage user incidents and prioritize service requests
• Log customer inquiries and escalate when needed
• Participate in on-call support outside of regular hours
Requirements:
• 2 years experience in PC hardware/software support
• 1-year experience in networking and telecom
• Excellent communication and customer relations skills
• Familiarity with Windows and office software
• Ability to lift IT equipment up to 50 lbs
Become an integral part of our team and make a meaningful impact on user solutions at Yardstick.
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📌 Yardstick Technologies Service Desk Role (Edmonton)
🏢 YARDSTICK TECHNOLOGIES
📍 Edmonton