# ServiceNow Technical ManagerLevisHybridData and Artificial IntelligenceApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job description**Here's a brief overview of the tasks and responsibilities you'll have :**

• Design and implement Service Graph integrations;

• Define identification and reconciliation rules for the different configuration item (CI) classes;

• Establish ServiceNow Discovery as a reference source when required;

• Design data transformations and integration models;

• Perform volumetric, performance and data quality analyses;

• Develop integration guides, standards, and procedures;

• Define and execute testing strategies for connectors;

• Ensure technical validation during application updates and platform upgrades;

• Support operations teams in resolving incidents and evolving integrations.

**The profile you are looking for is as follows:**





• Demonstrate mobilizing leadership and a high sense of responsibility;

• Possess excellent communication skills and the ability to explain complex concepts;

• Influence teams in the adoption of industry best practices;

• Demonstrate curiosity, questioning and a constant willingness to learn;

• Drive innovation and contribute to continuous improvement;

• Develop current knowledge and maintain an active technology watch;

• Be organized, rigorous and know how to manage priorities;

• Anticipate problems and blockers, then propose proactive solutions;

• Adapt quickly to different contexts and understand complex issues;

• Be proficient in ServiceNow CMDB, Discovery, and ITOM;

• Have demonstrated experience with Service Graph connectors;

• Have hands-on experience with IRE rules, handling authoritative sources, and preventing duplicates;

• Understand integration architectures, APIs, and data transformations;

• Knowledge of Dynatrace, Qualys or other technical data sources (an asset);

• Produce technical standards and act as a consultant to the teams.Apply## Why choose a career at COFOMO?\** Competitive compensation and benefits* Wellness program* 24/7 telemedicine access* Support for legal, accounting, and mental health needs* Focus on growth, development, and skills enhancement* Personalized career plan and tailored guidance* Hybrid work environment* Active social club and year-round events #J-18808-Ljbffr

📌 ServiceNow Technical Manager (Winnipeg)
🏢 COFOMO
📍 Winnipeg