Administrator – SecurTek Customer SupportLocation: Winnipeg, MBThe successful candidate must be located within the province of Saskatchewan. Out of province or country candidates must be willing to relocate. Flexible work opportunities within the province may be available.Number of Positions: 1Salary: $26.35 - 31.28/hour (based on education and experience)Type of Position: Casual Part‑TimeClosing Date: 06/02/2026Position OverviewResponsible for interpreting and responding to alarm signals as presented through automation software. Follows established procedures and specific instructions for responding to and calling customers and emergency service agencies. Responsible for accurate data entry and completing internal processes/procedures to ensure delivery of excellent customer service.Typical Duties & ResponsibilitiesRespond to priority alarm signals for both residential and commercial customers by following specific processes & procedures outlined on each account.Dispatch to police, security, fire and ambulance.Maintain professionalism and provide assistance when dealing with emergency situations such as medical alert or lone worker alarms.Record all actions taken in general inquiries, routine system tests and emergency situations by inputting into appropriate databases.Respond to inquiries from customers, co‑workers, dealers, outside contractors and agencies with a focus on quality service.Provide quality customer service during periods of varying activity.Confirm instructions and procedures with customers, municipal agencies, designated responsible parties, dealers,



contractors and others as necessary.Perform data entry and other administrative duties as required (e.G., permit issues, reports, trouble ticket process, etc.).Maintain constant awareness of environment and balance functions by priority.Participate as a team player, providing leadership for others when required.Assist with projects within the monitoring station as required (e.G., acquisitions, data maintenance, etc.).Provide first‑level technical support by troubleshooting customer issues and concerns.Meet established goals and metrics for alarm and call handling productivity.QualificationsGeneral knowledge of security products and/or services.Working knowledge of personal computers and various software applications.Demonstrated ability to handle customer contacts with tact, diplomacy, and courtesy at all times.Good analytical and problem‑solving skills.Ability to work under continual pressure and adapt to a constantly changing setting.Good verbal and written communication skills and the ability to deal effectively with others.Keyboarding skills 20 wpm.BenefitsCompetitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training and more.EEO StatementWe value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at [email protected].#J-18808-Ljbffr

📌 Administrator - Securtek Customer Support - C$26.4 - C$31.3 An Hour - Part Time (Winnipeg)
🏢 Securtek]
📍 Winnipeg