About Stem Health Stem Health is reimagining the primary care experience for individuals who want a more thoughtful relationship with their health. Physician-led and membership-based, we combine medical excellence with the warmth of hospitality anchored in a beautifully designed flagship clinic at First Canadian Place, opening September 2026. Our care model is relationship-based, data-informed, and built on time, trust, and exceptional service. Position Summary We are looking for a General Manager to run the day-to-day business and build a growing, impactful healthcare company known for exceptional care and service. You will be accountable for clinic operations, member experience, team performance, revenue growth, and profitability. Working closely with the Founder and the Medical Director, you will convert Stem's ambitions into transparent priorities, dependable processes, and measurable results. The operating model you build here is the one subsequent locations will inherit. This is a hands-on leadership role. You should be equally comfortable reviewing financial performance, developing a corporate relationship, coaching a team member, and stepping in to resolve a member's concern. Clinical decisions and standards remain with the Medical Director and treating professionals. Key Responsibilities Business and financial performance Own the operating plan, budget, and results with clear targets for revenue, cost, cash flow, and clinic profitability. Understand the economics of each service line clinician cost, appointment capacity, supplies, contribution margin and manage pricing and service mix accordingly. Align staffing and clinician schedules with demand, improving utilization while protecting the low-volume, time-rich care model that defines the Stem Health experience.



Oversee billing, collections, purchasing, inventory, and vendor performance, supported by finance and administrative resources. Provide the Founder with a concise monthly view of performance, variance drivers, emerging issues, and decisions required. Member experience Make Stem Health's commitment to advocacy, personal attention, and follow-through visible in every member interaction. Own the member journey from initial enquiry and onboarding through appointments, ongoing support, and renewal. Set service standards for responsiveness, preparation, hand-offs, and issue resolution and instrument them with measurable indicators including wait times, response times, coordination failures, and complaint themes. Ensure operational processes support timely tracking and follow-up of results, referrals, and care plans, with clinical matters directed to the appropriate professional. Build a culture of unreasonable hospitality: knowing members by name, anticipating needs, and taking personal responsibility for resolving problems. Handle escalated matters yourself and close the loop. Clinic operations Oversee scheduling, front-of-house service, care coordination, facilities, equipment, and daily clinic readiness. Maintain and evolve the Operations Playbook procedures, training materials, open and close routines, escalation paths and publish protocol updates on the first business day of each month. Coordinate physicians, nurses, allied health professionals, and administrative teams so appointments and services run without friction. Improve use of the member portal and clinical and business systems to reduce administrative load and make information easier to access; hold managed IT and software vendors to their service levels. Manage the cashless

📌 General Manager (Toronto)
🏢 Stem Health
📍 Toronto