Join Stemble as a Support Operations Specialist, providing vital support to students and instructors in a remote setting. You'll manage inquiries, resolve issues, and maintain communication flow.

Working full time from anywhere in Canada, you will be tasked with handling the HubSpot support queue and addressing first-line issues. Your role here is pivotal in recognizing problems and escalating them appropriately to safeguard the quality of education offered by Stemble. Strong attention to detail and a structured approach are fundamental in supporting our teaching teams effectively.

Key Responsibilities: • Manage weekday support requests efficiently • Provide clear assistance to users • Resolve common issues following established guidelines • Ensure smooth communication for ticket handoffs • Identify and escalate broader issues when necessary

Requirements: • Experience in customer service or similar areas • Clear communication is crucial • Detail-oriented troubleshooting mindset • Proficient in utilizing tools like HubSpot • Interest in STEM education or similar fields

Contribute to the educational experience across North America by supporting Stemble's teams effectively. #J-18808-Ljbffr

📌 Educational Support Operations Specialist Role (Winnipeg)
🏢 Stemble Learning
📍 Winnipeg