The Client Care Manager builds and maintains solid client relationships, drives customersuccess, and supports strategic growth across assigned accounts. Acting as the primaryclient contact, the Manager delivers value throughout the customer lifecycle whilecoordinating with internal teams to ensure exceptional service and alignment with clientgoals. Direct Client Support Demonstrate expertise in Customer Success best practices and stay current on industry trends. Proactively manage a portfolio of clients to ensure consistent value delivery. Build trusted relationships with client stakeholders and serve as their primary contact. Educate clients on TLC tools and services; collaborate internally to maximize adoption and value. Mentor Client Care Coordinators and support their development. Respond to non-technical client inquiries (e.G., licensing, quotes, service scope). Manage service and sales-related requests with clear, timely communication. Client Solutions Enablement Partner with the Sales team to address quotes and inquiries. Own client communication to ensure timely, accurate responses. Conduct portfolio reviews to identify opportunities and risks; prepare insights for TBRs and strategic planning. Strategic

📌 Client Care Manager (Langley)
🏢 TLC Solutions
📍 Langley