Be part of Granum's mission as a Remote Customer Support Specialist. Assist customers through various inquiries, offering solutions and support tailored to their needs. Granum is seeking a proactive Customer Support Specialist (T1) to enhance user interaction within its remote team.

Your role will involve troubleshooting SaaS product issues, collaborating with cross-functional teams, and applying your technical skills to improve customer satisfaction. This position promises a fulfilling experience that contributes to both personal and skilled growth. Key Responsibilities:
Handle tier 1 customer inquiries through diverse channels
Troubleshoot and resolve technical issues efficiently
Elevate bugs and product concerns to appropriate teams
Contribute to enriching the knowledge base content
Collaborate with team members for improved support Requirements:
A bachelor’s degree or equivalent experience
Proven technical support in a SaaS context
Quick learner with problem-solving abilities
Robust communication and organizational skills
Commitment to providing excellent customer service Utilize your skills to make a significant impact on Granum's customer support initiatives!

📌 Granum Remote Customer Support Specialist Role Ottawa (Canada)
🏢 Granum
📍 Canada