Become Fidelity's Team Leader in Customer Experience, focusing on enhancing service processes and driving product usage. This role supports a hybrid work workplace and team growth initiatives.

Your role as Team Manager for CX involves collaborating closely with the Digital Product Development team to create a cohesive customer support strategy. The position emphasizes analytical capabilities, leadership, and effective communication to address user needs and support their journey with Fidelity’s products.

Key Responsibilities:



• Facilitate product usage through direct user interaction • Develop customer journey processes for onboarding and retention • Track success metrics to measure product support impact • Solicit and implement client feedback for services • Build and mentor a dedicated, high-performance CX team

Requirements: • Minimum 3 years in financial services or client support • Preferred experience in coaching or mentoring • Strong organizational and critical-thinking skills • Adept at using digital tools for user engagement • Ability to manage customer challenges positively

Drive product engagement and team success at Fidelity, where your contributions shape exceptional customer experiences. #J-18808-Ljbffr

📌 Fidelity Team Leader in Customer Experience (Winnipeg)
🏢 Fidelity Canada
📍 Winnipeg