Overview

AutoTech is looking for a friendly, organized, and reliable Front Desk / Service Advisor to join our team in West Kelowna.

We are an independent automotive repair shop specializing in European and import vehicles, including BMW, Mercedes Benz, Audi, Volkswagen, Porsche, Lexus, Genesis, and other makes.

This position is ideal for someone who is comfortable working with customers, staying organized, and managing multiple tasks throughout the day. Automotive experience is required.

Responsibilities
Answer phone calls, emails, and customer inquiries
Schedule appointments and manage the shop calendar
Greet customers and assist with vehicle drop offs and pickups
Create and update repair orders
Prepare estimates and communicate recommended repairs to customers
Follow up with customers regarding approvals and vehicle status
Process payments and invoices
Coordinate communication between customers and technicians
Order parts and communicate with suppliers when required
Maintain accurate customer and vehicle information
Keep the front desk and customer area organized
Follow up on missed calls, estimates, and outstanding appointments
Assist with general administrative duties

Requirements




Solid customer service and communication skills
Excellent organization and attention to detail
Comfortable using computers and learning automotive software
Able to manage multiple customers and tasks at the same time
Reliable and punctual
Professional and friendly attitude
Valid driver's licence
Previous reception, customer service, service advisor, or automotive experience is required

Experience with Mitchell 1 Manager SE or automotive repair software is an asset, but not required.

What We Offer
Full time Monday to Friday schedule
Benefits
Stable year round employment
Skilled and friendly work environment
Training on our automotive systems and processes
Opportunity to learn more about the automotive industry
Chance to grow into a senior service advisor or management role
Contemporary shop specializing in European and import vehicles

We are looking for someone who takes ownership of their work, communicates well with customers, and helps keep the front office running smoothly.

Pay: $55,000.00 per year

Work Location: In person

📌 Front Desk West Kelowna
🏢 Kelowna AutoTech
📍 West Kelowna