Your impactStreetLight, a subsidiary of Jacobs, is seeking a Product Support Engineer to help transportation planners, modelers, analysts, and engineers solve a wide range of mobility and transportation challenges using StreetLight InSight®, our SaaS on-demand product suite, and the metrics generated. In this role, you will work closely with both StreetLight’s customers as well as cross-functionally with StreetLight teams to support customers, investigate technical issues, analyze transportation and mobility datasets, and help improve internal processes and customer experiences.This is an exciting opportunity for someone who enjoys combining technical problem-solving, customer interaction, and data analysis in a collaborative, fast-paced environment.LocationRemote in Canada within Atlantic, Central or Eastern timezonesResponsibilitiesProvide comprehensive support for users of StreetLight InSight® products and metricsResolve customer issues quickly within published SLAs while maintaining a high level of customer confidence and satisfactionInvestigate, troubleshoot, and analyze technical issues with a focus on root cause identification and long-term resolutionSupport operational workflows and processes related to StreetLight InSight® productsAnalyze large transportation and mobility datasets to identify anomalies, trends, patterns, and performance issuesCollaborate cross-functionally with all teams at StreetLight, including Product, Engineering, Sales, and Privacy to improve internal efficiency and customer experienceServe as a technical liaison between customers and internal teams by communicating user feedback, bugs,



and feature requestsCreate and maintain support documentation, FAQs, best practices, and training materialsManage a high volume of inbound support requests in a timely, organized, and detail-oriented mannerIdentify opportunities to improve support processes, workflows, and customer outcomesConduct post-resolution follow-ups with customers and internal teams as neededContinuously learn and adapt to new tools, technologies, and evolving customer needsWhat you’ll needBachelor’s degree in a technical or analytical discipline such as Transportation, Urban Planning, Data Analytics, Engineering, or related field. Equivalent practical experience in technical support, software, mobility, transportation, or data-focused roles may also be considered.2+ years of experience in a customer-facing role2+ years of technical experience implementing, supporting, developing, or troubleshooting software solutions2+ years of experience in transportation, mobility, urban planning, or related industriesExperience working with large datasets, including analyzing, manipulating, identifying patterns,



and investigating anomaliesStrong problem-solving skills with the ability to think critically and independentlyExcellent written and verbal communication skills, including regular communication with customers via email and phoneStrong organizational skills with the ability to manage multiple priorities and follow established processesEmpathy for users and a strong understanding of customer needsAbility to work collaboratively across teams in a remote-first environmentWillingness and ability to learn new technologies and workflows quicklyPreferredExperience with operational support functionsProficiency with programming languages such as Python and SQLExperience with APIs, integrations, or technical troubleshooting involving connected systemsFamiliarity with geospatial or GIS tools such as QGIS or ArcGISComfort working with AI-enabled tools, workflows, or technologiesExperience supporting SaaS products or technical software platformsExperience in customer support, technical services, or consulting environmentsAbility to travel occasionally for team or company eventsSalaryThe base salary range for this position is $90,000.00 to $105,000.00. This range reflects the minimum and maximum target for recent hire salaries for the position across Ontario, Canada locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.Equal Opportunity StatementJacobs welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.#J-18808-Ljbffr

📌 Product Support Engineer - $90,000 - $105,000 A Year - Remote (Winnipeg)
🏢 StreetLight
📍 Winnipeg