Guest Services Manager

The Adventure Hotel is looking for a full time Guest Services Manager to lead our front desk team and oversee the day-to-day operation of the hotel front office.

We’re looking for someone who is organised, personable, confident and passionate about hospitality. You’ll lead by example, support your team, and make sure our guests receive excellent service. This is a guest facing, working management position.

Responsibilities
Lead, train and support the front desk team
Create staff schedules and manage day-to-day front desk operations
Oversee check-ins, check-outs, reservations, payments, and cash-outs
Handle guest questions, requests, and complaints
Maintain hotel rate plans and seasonal pricing
Manage hotel occupancy and property management system
Manage front desk inventory and ordering
Ensure the reception area and hotel are clean and presentable
Communicate with other department managers to keep operations running smoothly
Step in where needed and take ownership of the overall guest experience





Qualifications
Previous hotel or hospitality experience
Supervisory or management experience is essential
Cash handling skills
Excellent clerical and typing capability, Microsoft office an asset
Strong communication and organisational skills
Excellent guest service skills
Positive attitude and solid work ethic
Ability to work independently and in a quick-paced setting

Benefits
Extended medical and dental plan
Access to corporate ski pass
Company wide staff discounts

Interested? Apply with a cover letter through Indeed or drop your resume off in person at the front desk of The Adventure Hotel.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: No more than 40.0 per week

Flexible language requirement:
French not required

Experience:
Supervisor or Management: 1 year (preferred)

Work Location: In person

📌 Guest Services Manager Nelson
🏢 The Adventure Hotel
📍 Nelson