Become a key player at Convergint in Halifax, NS, as a Service Coordinator. Lead customer interactions and ensure seamless service delivery with technicians and contractors. In this role, you will be the first point of contact for customer service calls, responsible for ensuring customer satisfaction through effective service coordination.

Your duties include managing work orders, tracking service progress, and invoicing clients accurately. Ideal candidates will thrive in rapid-paced environments and possess excellent communication and organizational abilities. Key Responsibilities:
Handle customer service inquiries and dispatch calls promptly
Create and update service work orders within the iCare system
Participate in weekly sessions to discuss service updates




Compile customer satisfaction surveys and follow up effectively
Support service supervisors in maintaining accurate On-Call listings Requirements:
Educational background in Business Administration preferred
At least one year of experience in customer service roles
Familiarity with financial processes in service environments
Robust organizational and multitasking capabilities
Effective verbal and written communication skills Bring your expertise in customer support to Convergint and enhance our service excellence.

📌 Service Coordination Role In Halifax Halifax Regional Municipality
🏢 Convergint Technologies
📍 Halifax Regional Municipality