The Client Service Manager will be responsible for all aspects of day-to-day client management and operations while growing the client relationship and driving sales. Focusing on: Revenue growth Margin delivery Client satisfaction and retention Quality execution of programs Expanding services /solutions utilized by client Delivery of program specific training to District Managers and National Field Execution team Development of field tools to collect meaningful field information for our clients Analysis of impact of programs Responsibilities Experience supporting national retail beauty, cosmetics, personal care or health & wellness strongly preferred. Drive revenue growth with existing client and secure new opportunities – focus on increasing sales and growing margin by maximizing all revenue opportunities. Identify and drive key initiatives that deliver mutually beneficial results for Mosaic and our clients. Respond to and resolve issues in a timely way, balancing customer satisfaction, quality,



and relevance. Outline data reporting requirements, analyze business results, report on key insights. Partner with the Mosaic field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives. Participate in or lead recent business development activities as required. Manage program communication to field management team and merchandisers. Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives and special event needs from the client to the field team. Seek out and share best practices. Other duties as assigned. Qualifications Minimum Education Requirements: Bachelor's degree in business, marketing, or related fields Experience Requirements: Five or more years of

📌 Manager Client Services (Quebec City)
🏢 Socket.dev
📍 Quebec City