Lead with impact at Buildots as the Customer Success Team Lead for the North America Standard Projects portfolio. Develop a high-performing team dedicated to customer satisfaction and advocacy.

Your primary focus will be on managing and coaching a team of Customer Success Managers, ensuring clients extract maximum value from Buildots' cutting-edge platform. This role emphasizes the importance of collaboration with internal teams to achieve business success while overseeing customer onboarding and managing account health. You'll also play a critical role in hiring and performance evaluations.

Key Responsibilities:



• Develop and manage a team of 8–10 CSMs • Conduct annual performance reviews and coaching sessions • Track and analyze KPIs aligned with business objectives • Facilitate onboarding and smooth customer adoption • Address and manage escalated customer concerns

Requirements: • Relevant experience in customer success management • Proven leadership and coaching capabilities • Familiarity with performance management techniques • Solid collaboration skills across departmental teams • Adept at executive-level communication and problem-solving

Make a vital contribution to customer wellness and business growth at Buildots. #J-18808-Ljbffr

📌 Customer Success Manager Development Lead Winnipeg
🏢 Buildots
📍 Winnipeg