Support customers in English and French as a Bilingual Customer Support Associate at GoodMorning. Your role will involve resolving customer issues through multiple communication channels with a customer-first approach.

At GoodMorning, you will be the essential link between our brand and customers, working to solve their problems across phone, email, and live chat interactions. This role requires a mix of solid product knowledge and exemplary communication skills. You’ll handle everything from inquiries to complicated issues, ensuring every customer feels valued and heard.

Key Responsibilities:
• Answer customer questions and provide fitting product recommendations
• Oversee customer interactions from initiation to resolution
• Diagnose and clarify customer issues with explicit explanations




• Facilitate returns, refunds, and warranty claims as needed
• Communicate with various teams to expedite problem resolution

Requirements:
• Minimum high school diploma; bachelor’s degree preferred
• At least one year of experience in high-volume customer service
• Proficiency in English and French, both written and spoken
• Familiarity with GoodMorning’s product offerings
• Consistent achievement of KPI targets

Bring your bilingual skills and enthusiasm for solving customer concerns to GoodMorning, fostering loyalty and satisfaction at every turn.
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📌 Goodmorning Bilingual Customer Support Associate Alberta (Canada)
🏢 GoodMorning.com
📍 Canada