Elevate patient care with Aurora as a Veteran Concierge Bilingual Client Care Specialist, working remotely across Canada. This full-time position is key in addressing patient inquiries and ensuring seamless support.
Reporting to the Client Care Concierge Team Lead, you will facilitate discussions between patients, healthcare specialists, and insurance providers. Your role requires a commitment to outstanding service through empathy and clarity in communication. A background in customer service within the cannabis industry is highly valued.
Key Responsibilities:
• Manage incoming inquiries and registrations effectively
• Maintain compliance with industry regulations
• Process and document client requests accurately
• Provide education on available cannabis options and procedures
• Resolve client complaints and document interactions
Requirements:
• Minimum 1 to 3 years in customer support
• Familiarity with cannabis regulations and policies
• Experience in medical office settings an asset
• Proficiency with MS Office and CRM software
• Solid analytical and communication skills
Leverage your bilingual skills and patient care experience in this rewarding remote prospect with Aurora.
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