Company InformationOne of Canada’s longest‑standing and trusted, government‑regulated debt solution providers, Farber has been helping individuals regain control of their financial futures since 1979. As a federally regulated insolvency practice, we operate within a legislative framework designed to protect Canadians and ensure fair, transparent outcomes. With a national team of more than 300 professionals and over 200,000 Canadians supported, Farber brings deep technical expertise together with genuine compassion. Our mission is to restore hope, rebuild financial confidence, and empower people to move forward with stability and dignity.Position SummaryWe are seeking aClient Care Specialistto join our team. The role involves working with clients to understand their financial needs and help them build a payment plan based on individual circumstances and consumer proposal terms. The candidate will work an 11am‑7:30pm EST shift.ResponsibilitiesCommunicate via email, phone call, and SMS with clients to answer questions related to their consumer proposal payment status.Empathetically understand a client’s financial situation and individual needs and build a suitable payment plan.Thoroughly analyze each file based on consumer proposal terms to ensure clients are up to date with payments and avoid cancellation.Clearly document all client interactions.Set up banking agreements and other payment methods within our firm database.Liaise with other team members to ensure efficient and diligent administration of the consumer proposals.Communicate with debtors regarding delinquent payments.QualificationsPost‑secondary education or related equivalent experience.Previous insolvency administration and/or customer service experience preferred but not required.Experience with soft collections is an asset.Natural ability to recognize and speak to the client’s emotional state.Excellent verbal and written communication skills.Strong attention to detail and ability to multitask in a rapid‑paced environment.Excellent organizational and time‑management skills.High computer literacy, including learning new programs.Great interpersonal skills with team members, staff, and clients.A team player who can also work independently and take ownership of workload.Collection experience beneficial.Benefits and PerksFlexible WFH modelVacation and wellness daysExtended health and dental coverage, plus virtual doctor servicesCompany‑matching retirement savings planFinancial support for professional developmentAnnual company eventsExclusive access to perks and discountsJob DetailsPosition:Client Care SpecialistLocation:Remote with expectations to attend company eventsIndustry:Financial ServicesDepartment:Client Management CentreEmployment Type:Permanent/FulltimeSalary:$43,000‑$48,000 + BonusWe thank all candidates for submitting their resume; only those selected foran interview will be contacted.#J-18808-Ljbffr

📌 Client Care Specialist - C$43,000 - C$48,000 A Year - Remote (Winnipeg)
🏢 Farber
📍 Winnipeg