Elevate service quality at Baxter by joining as a Senior Customer Service Trainer. Your leadership in training will significantly contribute to meeting organizational goals.
Within this impactful role, you will design, implement, and manage comprehensive training programs for staff and operational improvements. Your work will focus on improving compliance and operational efficiency through collaboration and mentorship. This senior position supports Baxter’s mission of saving and sustaining lives.
Key Responsibilities:
• Build and deliver training programs for recent hires and updates
• Create training materials including online resources and presentations
• Collaborate with experts to maintain training content accuracy
• Audit training efficiency and recommend enhancements
• Provide mentorship based on quality assessments
Requirements:
• Bachelor’s degree in Education or equivalent
• At least 3 years experience in customer service training
• Proficient in CRM and ERP systems
• Solid critical thinking and communication abilities
• Advanced skills in Microsoft Office applications
Bring your training expertise to Baxter and help enhance customer service capabilities across the organization!
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