Octacom - 45 Staples Ave, Richmond Hill, Richmond Hill, ON, CA 3 days ago Requisition ID: 1499 Salary Range: $75,000.00 To $85,000.00 Annually Position: Senior Manager, Client Service Employment Type: Full Time Permanent Vacancy Status: Existing Vacancy Location: Richmond Hill, ON (Onsite) Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services. Octacom's core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes. The Role As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You'll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments. This is an onsite role working Monday to Friday in our Richmond Hill office.



There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis. Key Responsibilities Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes Lead complex client escalations for your portfolio, driving effective and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience Drive consistent service delivery by owning

📌 Senior Manager, Client Service (Richmond Hill)
🏢 DATA COMMUNICATIONS MANAGEMENT
📍 Richmond Hill