MNP is hiring a Service Desk Support Analyst (L2) to join its Managed Services Practice in a agile MSP environment. You will handle escalations from L1, perform advanced troubleshooting across Microsoft 365 and endpoints, and mentor junior analysts to uphold service quality.
Ideal candidates have 5+ years in IT service desk roles, ITIL v4 Foundations, and AZ-104, with strong communication and documentation skills.
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📌 MSP Service Desk AnalystMicrosoft 365 Pro (Winnipeg)
🏢 MNP
📍 Winnipeg
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