About The Role
The Specialist, Client Accounts, is responsible for the management of an assigned portfolio of client accounts. Acting as the primary point of contact, the incumbent develops trusted relationships with client stakeholders, ensures service delivery meets expectations, identifies opportunities to enhance services, supports the retention and renewal of client contracts, and supports organizational revenue and customer retention objectives.

The role serves as a critical liaison between clients and internal departments, coordinating resources to deliver exceptional customer service and long-term business-to-business value.

Responsibilities

Client Relationship Management

Serve as the primary contact for assigned clients and key stakeholders, building and maintaining strong, long-term relationships through regular communication, meetings, and business reviews

Develop a thorough understanding of client business objectives and operational needs

Coordinate implementation of new services, programs, or client initiatives and support onboarding activities and transition planning for new accounts

Respond to client inquiries, concerns, and service issues in a timely and professional manner, facilitating issue resolution and ensuring timely follow-up on client commitments

Collaborate with other departments to ensure service excellence

Account Retention, Growth and Contract Management

Develop and/or execute account strategies that support client retention and growth

Identify opportunities for service expansion, technology adoption, and additional revenue generation

Lead or support contract renewals, extensions, and negotiations

Maintain visibility into account performance, revenue opportunities, and customer satisfaction

Planning and Business Development

Develop annual account plans, goals,



and objectives for assigned portfolios

Identify business opportunities and recommend innovative solutions aligned with client priorities

Prepare business cases, presentations, proposals, and recommendations for clients and internal stakeholders as required

Support organizational growth initiatives through proactive relationship management

Performance Monitoring and Reporting

Monitor account performance, service metrics, and client satisfaction indicators

Prepare regular reports, forecasts, presentations, and business reviews

Analyze trends and provide recommendations for continuous improvement

Maintain accurate account information reporting systems

Perform other related duties as assigned

Complete other duties as assigned

Qualifications

Undergraduate degree or diploma in Business Administration, Commerce, or a related discipine, or an equivalent combination of education and expereince

3-5 years' expereince in account management, client relationship management, customer success, business developmet, sales support, or a related field

Expereince working in parking, mobility, transportation, municipal services, property management, or a related client srevice environement is considered an asset

Demonstrated expereince managing client portfolios and building strategic stakeholder relationships

Experience developing account plans, conducting business reviews,



and leading contract renewal activities

Expereince preparing reports, presentations, forecasts, and recommendations for clients and senior management

Valid Ontario Class G Driver's License and ability to travel to clent locations as required

Strong ability to build credibility and trust with external business partners

Excellent communication, negotiation, and relationship-management skills

Effective analytical and problem-solving capabilities

Strong organizational and project coordination skills

Ability to manage competing priorities while maintaining attention to detail

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Ability to work independently and exercise sound qualified judgment

Internal candidates: Employees must have at least one (1) year of continuous service in their current role to be eligible for application

JOB INFORMATION
Vacancies: 1 Position

Salary Range: $75,593 - $88,933

AI may be used as a support tool in our hiring process. All final decisions are made by trained staff.

About The Toronto Parking Authority
Toronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City. We are proud to be a major strategic asset for the City in supporting Toronto’s Mobility goals. Our advancements, such as enhancements to the Green P app, the expansion of Bike Share Toronto and establishment of a new systems operating centre reflect our commitment to innovation and service excellence.

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📌 Specialist, Client Accounts (Ontario)
🏢 Toronto Parking Authority
📍 Ontario