Join 360insights as a Bilingual Support Professional, utilizing your French and English skills to ensure customer satisfaction. Provide support through various channels including chat and email.
In this full-time role, you will be the first point of contact for customers and sales associates needing assistance with their claims in incentive programs. Your proactive approach to resolving issues and capturing data will contribute to continuous service enhancement and positive customer experiences.
Key Responsibilities:
• Address customer inquiries via phone, email, and live chat
• Investigate and resolve issues promptly using internal tools
• Foster positive interactions by handling concerns professionally
• Document feedback and insights to support process improvements
• Propose enhancements to the customer experience
Requirements:
• Fluent in both French and English
• Experience in customer service or support
• Robust communication and listening skills
• Competent in Microsoft Office software
• Effective problem-solving and organizational skills
Enhance customer engagement and service quality with your bilingual expertise at 360insights.
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📌 Bilingual Support Professional at 360insights (Quebec City)
🏢 Rippling
📍 Quebec City