Job Title: Software Developer - CRM - Senior Location: Toronto, Ontario, Canada Work Model: Onsite Duration: 5 months Extension: 1 Time Must Haves Experience with Dynamics 365, Microsoft Power platform, and Azure solution design Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies Working knowledge of both low code development and custom development on Dynamics 365 Working knowledge with Dataverse design and development Working knowledge of development in Azure technologies Working knowledge of .NET, C#, Java

Script Description / Responsibilities / Skills Responsibilities Translate technical systems specifications into working, tested applications Develop detailed programming specifications, write and/or generate code Compile data-driven programs, maintain, and conduct unit tests Resolve and troubleshoot technical problems during use and operation of software packages Technical assistance in implementation, conversion and migrations General Skills Ability to collaborate with IT Professionals throughout the Software Development Life Cycle Experience in structured methodologies for the development, design, implementation and maintenance of applications Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts Excellent analytical,



problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills A team player with a track record for meeting deadlines Desirable Skills Ability to provide post-implementation support and resolve any post-implementation technical issues Experience conducting design walkthrough sessions with project team Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Ability to provide user and system documentation as required Knowledge and experience in rapid application development (RAD) methodologies Technical Skills Extensive experience developing in Dynamics 365 Customer Service, power apps, Custom PCF controls, and Server-Side templating language Liquid Experience & Skill Set Requirements Technical Skills (40%) Experience with Agile methodologies Working knowledge of Dev

Ops, task boards, pipelines, etc.

Experience (40%) Experience with cloud platforms such as Azure, Dynamics 365, Power Platform Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.

Experience with custom.

Web API development, ASP.NET. .

Net Core, Entity Framework, Azure SQL, Dev

Ops, CI/CD Pipelines etc.

Proficiency in all cloud service models: SaaS, PaaS, and IaaS Certifications in Dynamics 365 and Azure are preferred Experience with Agile methodologies including using kanban/task boards Extensive experience developing in Dynamics 365 Customer Service (case management, Knowledge Management, Customer Service Workspace configuration), power platform, power apps (Model-Driven App, Power Pages, Canvas App), Custom PCF controls, development and Server-Side templating language Liquid.

Communication Skills (20%) Solid communication skills to prepare documentation, including but not limited to; reports, reviews, assessments Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients

📌 Software Developer - CRM - Senior (Toronto)
🏢 Innosystech
📍 Toronto