Job Description: Field Engineer End User Devices & Hands and Feet Support Key Responsibilities:- End-User Device Support: - Provide on-site support for desktops, laptops, printers, mobile devices, and other peripherals. - Perform hardware diagnostics, repairs, upgrades, and installations. - Troubleshoot and resolve software-related issues, including operating systems, applications, and patches. - Configure and provision end-user devices based on organizational standards.

Hands and Feet Support: - Act as the in office technical resource for remote IT teams, assisting with physical tasks such as hardware replacements, cable management, and device installations. - Perform basic network troubleshooting and assist in resolving connectivity issues. - Support server room activities, including racking and stacking equipment, cable patching, and hardware inspections.

Incident and Request Management: - Respond promptly to service requests and incidents raised by end users or IT teams. - Document and escalate unresolved issues to higher-level support teams. - Ensure timely resolution of issues within defined SLAs.

Inventory and Asset Management: - Maintain accurate records of IT assets, including end-user devices and peripherals. - Assist in tracking and managing inventory levels for spare parts and equipment.

Required Skills and Qualifications: - Proven experience in providing on-site support for end-user devices and IT hardware. - Strong knowledge of Windows, macOS, and mobile operating systems.



- Hands-on experience with hardware diagnostics, repairs, and installations. - Basic understanding of networking concepts, including LAN, WAN, and Wi-Fi troubleshooting. - Familiarity with IT service management tools and ticketing systems. - Excellent problem-solving and troubleshooting skills. - Strong communication and interpersonal skills.

Preferred Skills (Good-to-Have): - Certifications such as CompTIA A+, ITIL Foundation, or equivalent. - Experience with Active Directory, OAice 365, and remote support tools. - Knowledge of server hardware and basic data center operations. - Familiarity with imaging and deployment tools (e.g., SCCM, MDT). - Experience in working in multi-site environments.

Work Environment: - Requires travel to various locations to provide on-site support. - Ability to lift and move IT equipment as needed. - Availability for on-call support and flexible working hours.

Key Activities: - On-site & remote deskside support for dedicated sites - 24 5 coverage with on call for off-hours; project off-hour support - User training and onboarding/oAboarding (JML) - Site documentation (floor plans, architecture) - Asset & equipment management (inventory, refreshes, storage/distribution/disposal) - Smart Hands (printers, network, voice, servers) - Data/server room upkeep - Conference room A/V & Teams Rooms support - Mobile phone support - VIP support - GMP & non-GMP lab systems support (hardware, software, user accounts) - SLA tracking and reporting

📌 IT Support Engineer (Toronto)
🏢 Sybex Support Services
📍 Toronto