Responsibilities: Assesses client''s functional and financial status to determine eligibility.

Interviews clients in various locations, e.g. homes, community agencies.

Compiles and verifies client financial information, may include contacting financial institutions.

Compiles client functional information through personal interview, and liaison with client supports and relevant service providers.

Documents and cross references information.

Creates individual case files.

Writes reports, prepares and evaluates information, including statistics as required.

Completes applications and required forms.

Calculates eligibility for subsidy and service.

Enters data required for computer input.

Edits computer reports and makes necessary adjustments.

Provides ongoing assessment, case coordination and monitoring of client''s needs on a predetermined basis.

Assists applicants, clients and families to identify and access alternative courses of action when community-based services are not appropriate to the needs of the individual.

Maintains updated records for all client related matters and prepares correspondence and statistical information as per policies.

Makes referrals as appropriate and maintains follow up.

Maintains a caseload, meeting re-assessment and monitoring standards.

Deals with urgent situations and recent referrals.

Liaises with contracted service providers in the coordination and provision of services to the client as determined in the case plan.

Provides an advocacy role for clients.

Utilizes community resources effectively to maximize the client''s independence and to enhance the client''s quality of life.

Attends/participates in case conferences as required.

Responds to enquiries,



complaints or emergency situations involving clients.

Assesses situation, presents and implements solutions, and completes corresponding documentation.

Maintains current knowledge of legislation, services, resources, policies, programs, procedures and issues affecting clients.

Interprets legislation, departmental and divisional policies and procedures.

Participates in orientation, in-services and ongoing education related to the clients'' needs.

Attends team meetings.

Participates on internal/external committees.

Develops and maintains relationships with community agencies and organizations in order to communicate legislation, policy and procedures and reciprocally to keep abreast of services, programs and referrals for clients.

Researches, analyzes and evaluates information.

Makes recommendations regarding divisional policies, procedures, forms etc.

Designs and delivers presentations to the public, staff and community groups.

Provides work direction to clerical staff.

Protects the rights of clients and families.

Key Qualifications: Your application must describe your qualifications as they relate to: Degree or Diploma in Social Services, or an equivalent combination of education and experience in social and community service.

Considerable experience in case planning/co-ordination including performing assessments/reassessments,



determining eligibility, monitoring and coordinating of in-home services for seniors.

Experience working in social or community-based services setting.

You must also have: Knowledge of the Homemakers and Nurses Services Act, and related programs and services legislation.

Knowledge of community agencies and resources.

Ability to establish and maintain effective working relationships with a diverse client population, staff, community agencies and the public.

Ability to communicate effectively both verbally and in writing with clients, staff, and the public.

Ability to work independently and organize time and workload effectively.

Ability to collect data, organize and analyze information and resolve problems.

Knowledge of and ability to work with a quality improvement focus.

Ability to utilize computers and various software packages such as Microsoft Office.

Ability and willingness to work in high risk areas (e.g. infested client homes, hostels etc.).

Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Ability and willingness to travel and visit clients in various locations in the community.

An Ontario Driver''s license and/or the ability to travel to various locations in a timely manner would be an asset Please note: As a condition of employment with the Long-Term Care Homes & Services Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.

Reg. 246/22).

📌 CASEWORKER COMMUNITY BASED SERVICES (Toronto)
🏢 City of Toronto
📍 Toronto