The Senior Business Analyst is a key team member who partners with business stakeholders, Product Owners, and cross-functional teams to identify, analyze, and document business requirements and recommend solutions that improve business processes, customer experiences, operational effectiveness, and organizational outcomes.

The Senior Business Analyst supports strategic initiatives, technology implementations, process improvements, and new product development under the guidance of the Product Owner.

We reserve the right to change duties or assign additional duties at any time with or without notice.
**Position Responsibilities:**
Business analysis and process improvement
Elicit, analyze, document, and validate business requirements, objectives, and outcomes with stakeholders
Translate business needs into clear functional requirements, user stories, process flows, and business rules
Analyze current business processes and identify opportunities for process improvements, operational efficiencies, and enhanced customer experiences
Support the assessment and evaluation of business problems and recommend practical solutions aligned with strategic objectives
Develop and maintain business requirement documents, workflows, process maps, use cases, and functional specifications
Document current-state and future-state business processes to support change initiatives and system enhancements
Identify impacts of proposed changes on people, processes, policies, systems, and reporting
Support the development and implementation of new processes, products, and business capabilities
Facilitate requirements workshops, discovery sessions, and stakeholder interviews to gather and validate requirements
Assist in the definition of business acceptance criteria and success measures for initiatives
Support business readiness activities and contribute to the development of business procedures and operational documentation
Identify risks, dependencies, assumptions, and opportunities throughout the project lifecycle
Monitor and evaluate implemented solutions to ensure business objectives and expected advantages are achieved
Communication
Provide effective communication with business unit management as well as business partners across Information Technology, Operations, Product & Marketing, Sales & Distribution, Compliance, Risk, and other functional teams
Prepare and deliver clear, concise, and professional documentation, recommendations, presentations, and status updates for stakeholders at all levels
Facilitate discussions to build alignment, resolve issues, and support informed decision-making
Communicate complex business concepts and project impacts in a manner that is understandable to both technical and non-technical audiences
Collaborate with business and technical partners
Work closely with stakeholders across the organization to understand business challenges, goals, and operational needs
Conduct interviews, workshops, and collaborative sessions with business and subject matter experts to identify and communicate requirements
Partner with Product Owners, Project Managers, Business Analysts, Quality Assurance teams, and technology teams to ensure business requirements are fully understood and implemented
Support the development of user acceptance testing (UAT) plans, test scenarios,



and business validation activities
Coordinate and participate in testing activities to ensure solutions meet business requirements and expectations
Support change management, training, and implementation activities to facilitate successful adoption of new processes and solutions
Act as a liaison between business and technical teams to ensure alignment throughout the delivery lifecycle
**Required Qualifications:**
University degree or equivalent business experience
More than 5 years of business analysis, process improvement, and/or project delivery experience
Demonstrated experience gathering, documenting, and managing business requirements throughout the project lifecycle
Strong understanding of business analysis methodologies, process mapping, workflow design, and requirements management practices
Ability to handle multiple demands and competing priorities in a rapid-paced setting
Strong analytical, critical thinking, and problem-solving skills
Excellent verbal and written communication skills, including facilitation, presentation, and stakeholder management
Proven ability to build relationships and collaborate effectively across business and technology teams
Experience facilitating workshops, interviews, and requirements gathering sessions with diverse stakeholder groups
Ability to create business process maps, user stories, use cases, functional requirements, and business documentation
Experience supporting user acceptance testing, business readiness, and implementation activities
Strong organizational skills with attention to detail and commitment to quality
Ability to work independently and collaboratively within cross-functional teams
Knowledge of Agile, Scrum, Waterfall, or hybrid delivery methodologies
Experience working on technology-enabled business transformation, process improvement, or product initiatives
When you join our team: We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.





Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$73,725.00 CAD - $122,875.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Senior Business Analyst (Waterloo)
🏢 Manulife
📍 Waterloo