As Director, Strategy & Transformation, you will partner closely with Procurement and Administrative Services leadership to shape and execute strategic priorities that drive meaningful business outcomes. This role offers the chance to lead high-impact initiatives across AI enablement, business transformation, stakeholder experience, value measurement, and operating model modernization. By translating complex challenges into actionable strategies and measurable results, you will help strengthen our ability to deliver productive, creative, and customer-focused services. In this highly visible role, you'll work directly with senior leaders and gain the opportunity to influence enterprise-wide decisions, transformation programs, and future ways of working.

Position Responsibilities:

- Lead the development and execution of strategic initiatives across Procurement and Administrative Services, translating leadership priorities into actionable transformation plans and measurable outcomes.
- Support AI strategy development, adoption planning, value realization frameworks, and assessment of emerging technologies to improve business performance and service delivery.
- Design and evolve value measurement frameworks, executive scorecards, performance metrics, and reporting mechanisms that demonstrate organizational impact and support decision-making.
- Drive digital transformation, process optimization, operating model design, and automation initiatives while coordinating cross-functional stakeholders, risks, dependencies, and implementation activities.
- Prepare executive presentations, business cases, strategic recommendations, and leadership communications while supporting senior leadership planning, governance, and special projects.

Required Qualifications:

- 10+ years of progressive experience in strategy, consulting, business transformation, operations, finance, technology, procurement, or a related field.
- Demonstrated experience leading complex cross-functional strategic, operational, or transformation initiatives from concept through implementation.
- Strong financial analysis, business case development, performance measurement, and executive communication capabilities.
- Bachelor's degree in Business, Finance, Strategy, Technology, Operations, or a related discipline.

Preferred Qualifications:

- Experience in management consulting, corporate strategy,



enterprise transformation, or Chief of Staff environments.
- Advanced degree (MBA, Master's, or equivalent) in Business, Strategy, Finance, Technology, or a related field.
- Experience developing AI strategies, digital transformation programs, automation initiatives, or innovation roadmaps.
- Experience designing operating models, governance frameworks, service delivery models, or organizational effectiveness initiatives.
- Experience working with executive leadership teams in large, complex, or regulated organizations.

When you join our team:

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock

We embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.



It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location Toronto, Ontario

Working Arrangement Hybrid Salary range is expected to be between $125,100.00 CAD - $175,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Benefits

- Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
- We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
- Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
- If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

Awards and Recognitions

- 2024 Gallup Exceptional Workplace Award Winner
- Manulife Named one of Forbes World's Best Employers
- 2023 Best Companies to Work for in Asia
- 2023 We've been recognized as one of Canada's Top 100 Employers (2024)
- Manulife included in Bloomberg's 2023 Gender-Equality Index

Our ambition is to be the most digital, customer-centric global company in our industry.

Learn more at https://www.manulife.com/.

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📌 Director, Procurement Strategy & Transformation (Toronto)
🏢 Manulife Insurance Malaysia
📍 Toronto