Job Description
Insight Global is seeking a Brand Experience Operations Lead to support Brand Experience team in delivering impactful retail stories, experiences, and environments across stores, eCommerce, and events.

This individual will lead cross-functional projects from concept through execution, managing timelines, stakeholders, budgets, risks, and operational processes.

The ideal candidate brings strong program management experience within retail, brand experience, store development, or visual merchandising environments and thrives in fast-paced, evolving organizations.

This role partners closely with creative, retail, operations, and external agency teams to ensure high-quality, on-time delivery of guest-facing experiences.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal prospect/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

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Skills and Requirements
1.

Project & Program Management
5-7+ years of project or program management experience
Proven ability to manage multiple cross-functional initiatives simultaneously
Experience owning project plans, timelines, budgets, risk mitigation, and stakeholder alignment
Strong organizational skills with exceptional attention to detail
2.

Retail Brand Experience Background
Experience supporting Retail Brand Experience, Store Development, Visual Merchandising, Retail Operations, or Creative Operations teams
Understanding of retail environments, guest journeys, in-store experiences, fixtures, signage, and store programs
Experience driving projects from planning through implementation
3.

Stakeholder Management & Communication
Strong relationship-building and communication skills
Experience partnering with cross-functional teams, business leaders, vendors, agencies, and creative stakeholders
Skilled at facilitating meetings, documenting actions, and driving accountability
4.

Operational Excellence




Ability to navigate ambiguity and shifting priorities while maintaining project momentum
Strong sense of ownership, accountability, and problem-solving
Experience creating or improving processes, workflows, and operational efficiencies
5.

Tools & Technology
Proficiency with: Smartsheet
Excel
Microsoft Teams
Microsoft Office Suite
Other project and workflow management tools
6.

Core Competencies
Self-starter with an entrepreneurial mindset
Critical thinker who can anticipate risks and develop contingency plans
Collaborative team player who thrives in a fast-paced environment
Positive attitude with the ability to adapt to changing priorities Retail & Brand Experience
Experience supporting retail marketing, experiential marketing, or brand activation programs
Background in visual merchandising or guest experience initiatives
Creative & Agency Collaboration
Experience working closely with creative teams, design partners, or external agencies
Exposure to creative production and campaign execution processes
Process Improvement & Operations
Experience building scalable processes and operational frameworks
Automation, workflow optimization, or process-design experience
Strong continuous improvement mindset
Additional Tools
Airtable experience
Familiarity with resource planning and project reporting tools
Strategic Thinking
Strong analytical and problem-solving capabilities
Ability to evaluate multiple solutions and make informed recommendations
Comfortable driving initiatives in ambiguous and rapidly evolving environments

📌 Lead Brand Experience Operations Manager (Vancouver)
🏢 Insight Global
📍 Vancouver