Transform guest experiences with data as a Senior Analyst in Business Intelligence at WestJet. Your insights will guide key product strategies and operational efficiency in the contact centre.
As an essential part of the Data Science & Strategic Insights team, this role involves in office collaboration up to five days a week, focusing on data-driven recommendations. You will analyze complex datasets, measure product impacts, and communicate strategies that prioritize guest engagement and performance.
Key Responsibilities: - Oversee analytics for Contact Centre products - Leverage data for actionable guest and operational insights - Develop executive dashboards and data presentations - Lead stakeholder discussions to drive product alignment - Identify automation prospects and guest pain points
Requirements: - Bachelor’s degree in Analytics or relevant field - 6+ years in analytics, business intelligence, or data science - Robust SQL and Power BI skills - Proven ability to communicate complex concepts - Experience in customer experience analysis
Make a significant impact on WestJet’s service delivery and efficiency with your analytical expertise.#J-18808-Ljbffr

📌 Senior Analyst, Business Intelligence At Westjet Winnipeg
🏢 WestJet
📍 Winnipeg